mohamed mounir, Technical Support Specialist

mohamed mounir

Technical Support Specialist

IGI

Lieu
Egypte
Éducation
Baccalauréat, Communication and Electronics Engineering
Expérience
4 years, 1 Mois

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Expériences professionnelles

Total des années d'expérience :4 years, 1 Mois

Technical Support Specialist à IGI
  • Egypte - Le Caire
  • mars 2016 à août 2018

- First and Second line support and Respond to queries either in person or over the phone or email
- Diagnosing PCs And Laptops issues (hardware & software) and Follow up with users to ensure issue has been resolved
- Troubleshoot problems of printers and Administering Print Server
- Resolve technical problems with Local Area Networks (LAN)
- Microsoft System Infrastructure - Managing (AD, DHCP, File Server, Hyper-V, Backup, VMs, etc.
- Managing Kaspersky Endpoint Security anti-virus server
- Managing CCTV, Attendance, Access control Systems
- Participate in managing VOIP system "GrandStream"

Technical support Engineer à Tigrisnet
  • Egypte - Le Caire
  • août 2014 à février 2016

- handle technical issues with clients via phone and emails which related to Vsat (satellite Internet ) and Voip
- Update database of the company website .
- Maintaining and administrating computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations.
- Administrating company servers (Managing & Maintaining & check the event viewer to solve any problem)

Éducation

Baccalauréat, Communication and Electronics Engineering
  • à New Cairo Academy
  • août 2014

Specialties & Skills

Virtualization
Windows Server Administration
Office 365
SharePoint
Network
Window Server
sccm 2012
veeam backup
vcenter
office 365
sharepoint 2016

Profils Sociaux

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Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

veeam backup (Formation)
Institut de formation:
self study
Date de la formation:
October 2018
itil foundation (Formation)
Institut de formation:
ITIda
Date de la formation:
October 2018
vcenter (Formation)
Institut de formation:
self study
Date de la formation:
September 2018
sccm 2012 (Formation)
Institut de formation:
self study
Date de la formation:
September 2018
Enabling and Managing Office 365 (Formation)
Institut de formation:
GlobalKnowledge
Date de la formation:
August 2018
Durée:
40 heures
Planning and administering Sharepoint 2016.rar at GlobalKnowledge (Formation)
Institut de formation:
GlobalKnowledge
Date de la formation:
August 2018
Durée:
40 heures
CCNA (Certificat)
Date de la formation:
November 2016
Valide jusqu'à:
November 2020
Mcsa Windows Server 2012 (Formation)
Institut de formation:
ITGate
Date de la formation:
March 2015

Loisirs

  • Football