IT Support Specialist
The Group - State of Qatar
Total years of experience :15 years, 5 Months
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Prioritize and handle VIP requests within assigned groups, ensuring timely resolution and satisfaction.
Maintain familiarity with each client and their respective applications, enabling personalized and effective support.
Follow standard Service Desk operating procedures to ensure consistency and efficiency in handling user inquiries and technical issues.
Provide troubleshooting and configuration support for client desktop and networking environment.
Manage datacenter-related activities to ensure smooth operations and optimal performance of critical infrastructure.
Delivering round-the-clock (24x7x365) technical support.
Overseeing IT Equipment Procurement for the Group
Monitoring servers performance and data links connectivity.
Overseeing the Tickers and datawall display administration.
Provide support in monitoring Data Center equipment, including A/C, UPS, and safety equipment, to maintain optimal functioning and minimize risks.
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Handling Veritas backup application / Cisco CME /Symantec Products / Office 365/Veem.
Handling Office 365 Admin Center for the Group.
Handling VIP requests on group.
Familiar with each clients and their respective applications ( Pioneer / Brite / Sage /Cheque Master / SQL Application ).
Follow standard Service Desk operating procedures;
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Handling DLP Security Monitoring Tools.
Providing support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handing CCTV / Speed Gate System/ Access Control System for company properties .
Covering Company E Marketing Areas
Handling IT Equipment Procurement for the Group.
Primary responsibility is user support and customer service. Being present and available to clients requiring technical assistance.
Handling VIP requests on group.
Handling L1 Technicle Support Team.
Familiar with each clients and their respective applications - ( Hokoomi, Opera, MC, WMS, Check System, Etravel, Essbase, Emis, Hrms, Lync).
Follow standard Service Desk operating procedures;
Providing Technicle support for ABA Group Users and External Clients.
Deploying, Updating, Creating Images.
Provide troubleshooting and configuration support for client desktop and networking environment.
Generating Reports maintaining Techexcel Admin Area.
Providing Basic support for MAC pc .
Providing 24x7x 365 Technicle Support .
Repairing/Troubleshooting Dell Systems.
Handling Getronics Tool for Dell Support Calls.
Fielded trouble and information request calls from over
Experience Cont.
April 2010 to February 2012
IT Support Engineer
QAPCO - Doha, State of Qatar
Works for a Management and Security Solutions Providing Company Based in Qatar, outsourced to work for QAPCO to complete the Project Related to Desktop Support and Network Supporting and Troubleshooting.
Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, 2010, Windows Server2003, Active Directory, Non Portal Applications, Galiom, Plant support applications.
Maintaining & Troubleshooting Symantec Anti-Virus Clients
Installation troubleshooting Configuring Lotus Notes, Lotus Notes Domino Admin, Outlook and Microsoft Lync
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.(Magic Service Desk Application)
Supporting for Users from Lotus Domino Admin.
Back up the Blackberry and Configure and for Lotus Notes Mail Client
Fielded trouble and information request calls from over 2500 users. Administering the IT departments policies and procedures.
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment. 2008 to 2010 April
Provided on-site technical support which included installation, maintenance and repairs of Desktops, laptops, printers, and other computer peripherals Maintaining of Backup Restore Procedure for Servers & MS Outlook Users
Maintained an open line of communication with the assigned Service Delivery Coordinator to ensure customer satisfaction and meet Service Level Agreement.
Identifies, troubleshoots and resolves Hardware, Software- and network-related problems encountered by end users of the District network, the Internet, the mainframe, PCs and Macintoshes and new computer technology
Instructed customers on how to operate and maintain their computer equipment.
Diploma in Network Administration
Has been completed IASP Certificate.
Diploma in Hardware A+
MCTS Vista MS5115 & MS5116
Computer Science.
