Senior Logistic & Warehouse Manager
Al Babtain Group
مجموع سنوات الخبرة :11 years, 5 أشهر
Responsible for full warehouse operations and distribution
• Handling team of 250+ staff directly under my supervision including Assistant managers, team leaders, supervisors, storekeepers, pickers, drivers, forklift drivers, helpers
• Created dynamic structure for Warehouse.
• By optimizing staff saved 80 K on payroll
• By arranging and optimizing space in warehouse and shutting down other in affective warehouse saved 230 K on rent
• Arrange warehouse, catalog goods, plan routes and process shipments.
• Resolve any arising problems or complaints.
• Supervise, coach train warehouse workforce.
• Meet cost, productivity, accuracy, and timeliness targets.
• Maintain metrics and analyze data to assess performance and implement improvements.
• Established inventory targets, stock level, and risk mitigation targets and managed flexibility strategy to optimize inventory.
• Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction and profitability.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
• Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
• Tracked and monitored purchase orders, deliveries, and invoicing to verify accuracy and compliance.
• Developed and enforced policies and procedures in compliance with local and federal regulations.
• Improved, standardized, and documented planning and scheduling processes.
• Implemented inventory-management strategies to maximize availability and decrease waste.
• Streamlined shipping and receiving operations to reduce errors and improve customer satisfaction.
• Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
• Developed and implemented actionable improvements to increase inventory replenishment efficiency and reduce downtime.
• Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
• Teamed with sales and marketing teams to confirm that product availability meets customer demand.
• Organized and maintained correct inventory levels to drive highest turns possible on inventory
-Make planning and distribution of warehouse goods
- Supervise and control the operation of goods entering and leaving
- Checking the items received at site for Quality Assurance.
- Ensuring the availability of goods as needed
- Responsible for receiving all purchasing requirement from site.
- Identify the material, service requirement with project requirement, and float inquiries as per vender list with specification and necessary documents.
- Direct - Indirect working with Procurement team
- Negotiate with supplier on lead - time, cost and quality to obtain the maximum benefit for the company.
- Coordinate with the supplier for material submittal and approvals.
- Coordinate construction work schedule for materials delivery.
- Coordinating with finance department for invoices and payments
- Site survey visit to bring all necessary information.
- Regular co-ordination with supplier & vendors.
- Coordinate and resolve issues with site engineers for deliveries, local purchase, and procurement.
- Sourced new vendors as alternates for existing routine products, collect quotes, negotiate and achieve completive prices (local & International)
- Track the movement of material to and from store to project sites.
- Excellent knowledge of market to build relationship with internal customers, external suppliers & vendors and manage daily correspondence for quantities, costs and specification
- Oversee the work of other warehouse staff
- Make planning and monitoring reports
- Shouldering responsibility of managing warehouse and logistics operations.
- The mission is to consolidate, build and arbitrate forecasts purpose demand actions to achieve business goals.
- Main tasks include sales forecasting, procurement, and stock management, oversee the outsourced services using efficient cost controls and new working process.
- Lead all activities enabling accurate supply plans, matching sales demand and expectations with availability.
- Share and communicate supply planning vision and strategy.
- Maintain a healthy inter-departmental relationship to achieve supply chain team satisfaction and foster a smooth workflow.
- Monitoring Aging & reducing slow moving and obsolete items.
- Ensure that the validated forecasts is integrated in the information systems and establish the demand plan based on validated forecasts.
- Ensure logistical feasibility: exchange with central logistics on midterm issues (capacity matching supply with demand)
- Order processing based on the sales forecast and ensure availability to meet sales target.
- Municipality related tasks such as registration and follow up on shipments, Import and Export Process.
- Formulating Key Performance Indicator Reports.
- Identify purchase requirements in terms of both stock and the right purchase of stocks to avoid aging of stocks.
- Ensure on time availability of material. Maintain follow up with suppliers on goods delivery; handle all queries and relevant complaints.
- Conduct comprehensive research on products and suppliers to ensure that they meet and maintain all standards and quality.
- Analyze market and delivery conditions in order to determine present and future material availability.
- Responsible for Inventory.
- Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping.
- Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals.
- Oversee daily operations, while controlling and managing inventory and logistics.
- Review and prepare workflow, space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met.
- Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations.
-Oversee efficiency of operational processes.
- Participate in strategic planning and goal setting for various business functions, including IT and customer support.
- Analyze business requirements and customer needs.
- Research methods to improve operations and reduce costs.
- Monitor and report on department performance.
- Supervise and train employees.
-Provide administrative support in inventory.
- Ensure compliance with company policies and regulations.
- Spearheaded exercise to increase operational efficiency by promoting the work of operations throughout the organization to senior management.
- Co-ordination and line management of a team of Drivers, Dispatchers specifically to ensure the delivery on time.
- Negotiation & execution with customers.
- Tracking & reporting business performance and delivering quality. Coordination internally & externally within departments and customers.
- Handled key inventory tasks and monitored for inventory discrepancies, reviewed existing inventory control practices and revised as necessary. Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
- Creating a feedback/reporting loop between the customers and management to ensure there is a regular flow of information insights to create actionable plans moving forward.
- Coordination with stores for stock deliveries.
- Tracking Deliveries issues and sorting it with customer satisfaction.
- Attending Customer Quarries and complaints. Checking Display and stock availability at Retail Stores, Negotiating & implementing marketing plan with retailers. Implement sales and open new channels of distribution.
-Co-ordination and line management of a team of Promoters, Sales executive & merchandisers to ensure the delivery of excellent execution of the following.
- Negotiation & execution with customers.
- Tracking & reporting business performance and delivering quality quarterly business reviews internally & externally with store contacts, Review of category performance, tracking competitor performance.
- Provide higher discounts & benefit on volume sales & higher market share.
- Enabling the delivery of the sales targets.
- Creating a feedback/reporting loop between the stores and head office to ensure there is a regular flow of information and competitor insights to create actionable plans moving forward.
- Planning the implementation of mega events & activities and ensuring perfect execution, and owning the planning & execution of any store specific activity for their stores.
- Coordination with warehouse for stock deliveries
- Tracking Stock Replenishment
-Checking Display and stock availability at Retail Stores, Negotiating & implementing marketing plan with retailers. Implement sales and open new channels of distribution
• I do Survey on Outlet Sales (IR & OR)
•I keep a track on market flow, sales data, brand visibility,
• Branding opportunities
• Tracking on warranty issues
•I train and assist ground sales Staffs at outlets & promoters, for Product Knowledge, Troubleshooting, sells up etc
•Work for the Brand Visibility of Samsung
•Reporting on data Collection daily & Weekly Basis.
•Updating the competitors offers and sell up marketing trends to the administration.
•Ensure full customer satisfaction for the outlets by providing excellent & Spot services.
•Marketing & Handling a big Sector zones of Kuwait Market stating Fahaheel, Mangaf, Abuhalifa, Mahabola, Egaila, Qurain, Farwaniya, Dajeej, Airport, Al Rai & Jahra.
•Handling and Maintaining Big outlets like Xcite, Eureka, Best Al Yousifi, Electrozan, Lulu Hypermarkets, Fcc, Mobile2000, Spain Phone, Xmart, Smart Zone and all Wataniya, Zain & Viva Operator outlets under the above zones.
•Supervise, investigate and solve customer’s problems and assure responses are made in a proper and timely manner.
•Conduct Group training to educate the sales staff of all outlets on the latest updates of the products and the current status of the product in the markets.
•Develop, implement and improve sales staff product knowledge, sell up tricks and points.
•Develop and monitor Brand Visibility at all major and minor Outlets.
•Develop and maintain good and friendly relation with the outlet managements for better branding and visibility option.
•Public relations through surveys and customer relations
•Updating the RRP & Stock status to the outlets
•Create business plans, set goals, action plans and marketing plans
•Weekly staff meeting to lead and motivate the team for better sell up & brand visibility.
•Distribution of POS materials at all Major and Minor outlets in the market.
•Weekly Reports to the administration on the markets status and feedbacks on the brand.
•Updating Stocks and RRP status in the market to the administration.
•Weekly reports to the administration on the competitor status in the market