Mohamed Nasser Ali

Tellers Supervisor duties attached CV

•Hold joint custody of cash and vault keys.
•Supervise daily Operations: Deposits, withdrawals, Che’ques, Payment Orders and Transfers.
•Supervise all Che’ques clearing transactions and returned Che’ques are handled properly in time.
•Curry out start-of-day, and log on/off users and print all transaction reports on daily basis.
•Helping the tellers in rush time by doing some transactions with them.
•Validate all transaction originations from the tellers and approve within delegated authority.
•Ensure daily cash and teller transaction accounts are accurately completed.
•Handling Telex Transfers and Demand Drafts and follow up with it.
•AML Compliance Reporting: Verify transactions greater than AED 50, 000/- and ensure that suspicious transactions are reported to HO Compliance Unit.
•Ensure all transactions meet the bank’s policy and procedural requirements.
•Resolve problems related to regular transactions, technical, customer complaints and interpersonal relation.
•Encouraging team members, mentoring them and maintaining staff moral and relationship

•Selling and buying foreign currencies from customers and from other exchange houses or financial institutions whenever the situation demands
•Monitor daily ongoing market currency rate and decide the buying & selling rate for each currency
•forecast daily currency requirements; offload excess currency position to head office/other branches/other exchange houses
•Telegraphic transfer to over 100 countries
•Authorized user for the following instant money transfer systems
(Western union Money Transfer, cash express GIT)
•Issuance of demand draft in over 40 currencies
•Opening new bank accounts for customers over multiple countries
•Attending telephone calls and give currency rate/information as required by the customer
•Handling customers’ enquiries and dealing with customer complain
•Cash advance against Credit cards
•Credit card cash collection for several leading banks.
•Sale and encashment for National Bonds
•Responsible in dealing with WPS Salary processing System
•Maintained and balanced a cash drawer daily
•Follow regulation of Central Bank of UAE with regard to Anti Money laundering

•Opening accounts for new customer and handling the old ones
•Explain all kind of finance to upon request
•Making Crosse selling.
•Bring new customer to join the bank
•Handling several of complains
•Follow up with customers
•Handling Loans explanations as well as getting new leads for the Bank.

•Dealing with customers from all nationalities
•Perform weekly schedule for sales men tasks
•Stock checking and organize orders with the main store
•handling customers’ enquiries and dealing with customer complains
•Convince customer by our product quality and durability

( FULL TIME, During Summer Time Vacation)