Account Representative
Qatar Factory for Fire Fighting Equipment & Safety Systems- NAFFCO
Total years of experience :10 years, 5 Months
• Serves at the companys representive for bank related transaction.
• Send invoice and follow up with accountants.
• Communication with accounts to obtain unpaid amount.
• Solve problems related to bills and work to satisfy cutomers.
• Collect cheques, cash and document from customers.
• Solved problems with billing, service or product quality issues customers in the store.
• Received damaged items, sent to service center to repair and following items.
• Doing refund and exchange items according policy.
• Answered daily calls regarding customer inquiries service and delivery problems, product order and other concerns.
• Send and follow all email concerning delivery in coordination with delivery team
• Operate cash registers and close daily revenues..
• Receiving and dealing with all initial customer communications.
• Providing accurate information and advice.
• Guiding all customer issues to a satisfactory conclusion.
• Following up on ongoing customer cases and communicating progress to management and customer.
• Calmly deal with often challenging issues in busy call center environment.
• Achieves and exceed sales targets.
• Give alternative products when out of stock situations arise.
• Promote link and bridge sales.
• Personally acknowledge all customers you see.
• Offer refreshments to all customers.
• Keep all promises made to customers.
• Strategizing and monitoring daily activities of customer service operation Assisting customer service staff with duties where required.
• Overseeing and assessing customer service staff activities and technical team. control the stock of all branches, make inventory Weekly and monthly and make the necessary reports
• Investigating and solving customer service complaints.
• Assisting with development and implementation of service policies, and explaining these to staff and customers
• Performing additional duties where needed.
• Advising customers on their purchases.
• Getting feedback from customers and Serving customers.
• Dealing with any queries or complaints.
• Ordering, managing and taking out stock.
• Selecting new products and reviewing the old.
• Ensuring the products are delivered on time.
• Helping to interpret reports and predicting future sales .