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Mohamed Ossama, department head

Mohamed Ossama

department head·Cairo Transport & Touring

Egypt

Bachelor's degree, BSc in Management Information

Work experience

Total years of experience: 15 years, 5 months

department head

June 2024 - June 2026

Cairo Transport & Touring

Cairo, Egypt

June 2024 - June 2026

Leading the Indian Operations Department, supervising 3-4 team members and managing daily inbound tourism operations. Responsible for coordinating hotels, transportation providers, guides, suppliers, client requirements, and operational follow-up.
Key achievements:
Maintained very low customer complaint levels through strong operational follow-up.
Improved coordination between suppliers, transport providers, guides, and internal teams.
Supported revenue growth above expectations through better planning and execution.
Managed seasonal operation pressure while maintaining service quality.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Head of Indian Department / Head of Inbound Operations - Indian Market

June 2024 - June 2026

Cairo Transport & Touring

Cairo, Egypt

June 2024 - June 2026

• Coordinate complete inbound tourism programs for the Indian market, including hotels, transportation, guides, airport assistance, and
supplier follow-up.
• Supervise 3-4 operation team members and ensure accurate handling of reservations, amendments, special requests, and daily
movement plans.
• Maintained an almost no-complaint service record through close follow-up, clear communication, and fast issue resolution.
• Supported revenue growth beyond expectations by strengthening operational control and improving communication with partners and
clients.
• Supported operational improvement through structured follow-up, reporting discipline, and better digital organization of work details.
Company industry:
Hospitality & Accomodation

Operation Supervisor

October 2018 - June 2024

Galaxia Tours

Cairo, Egypt

October 2018 - June 2024

Supervised daily tourism operations, coordinated tour execution, followed up with suppliers, handled operational issues, and supported smooth service delivery for inbound travel programs.
Key responsibilities:
Managed daily tour operation follow-up.
Coordinated hotels, transportation, guides, and suppliers.
Handled customer issues and operational escalations.
Supported team performance and service quality.
Ensured smooth execution during peak travel seasons.
Company industry:
Hospitality & Accomodation
Job role:
Management

Operations Supervisor

September 2018 - June 2024

Galaxia Tours

Cairo, Egypt

September 2018 - June 2024

• Managed daily tour operations, reservations follow-up, supplier coordination, transportation planning, and service delivery for
inbound programs.
• Resolved client and supplier issues quickly while maintaining professional communication and high service quality.
• Supported itinerary execution during peak seasons, ensuring details were aligned between hotels, transport providers, guides, and
clients.
• Prepared operational updates and coordinated closely with teams to avoid delays, missed details, and service gaps.
Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Tour Operator

October 2014 - September 2018

solar empire travel

Cairo, Egypt

October 2014 - September 2018

Managed inbound tour operations, prepared itineraries, followed up with bookings, coordinated hotels, transportation, guides, and suppliers, and handled customer requests from confirmation until tour completion.
Company industry:
Travel Agency
Job role:
Hospitality and Tourism

Senior Tour Operator

February 2017 - August 2018

Solar Empire Travel

Cairo, Egypt

February 2017 - August 2018

• Handled complex FIT and group itineraries from planning to execution, including bookings, amendments, logistics, and customer
communication.
• Coordinated closely with hotels, transport providers, guides, and suppliers to ensure every program detail was delivered correctly.
• Supported junior operators with operational follow-up, urgent cases, and supplier communication.
Company industry:
Hospitality & Accomodation
Job role:
Administration

Tour Operator

April 2014 - February 2017

Solar Empire Travel

Cairo, Egypt

April 2014 - February 2017

• Managed reservations, itinerary updates, supplier communication, customer requests, and daily travel arrangements.
• Ensured accurate operational follow-up and timely coordination between all parties involved in the travel program.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Tour Operator

August 2013 - September 2014

NTS - National Travel Service

Cairo, Egypt

August 2013 - September 2014

• Coordinated travel program details, reservations, supplier follow-up, and daily operational requirements.
• Supported customers and partners with accurate information and timely follow-up.
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Database Manager

September 2010 - February 2013

International Foundation for Legal Advice & Business Law

Cairo, Egypt •Hybrid

September 2010 - February 2013

• Maintained databases, business records, and reports, building a strong foundation in data accuracy, structured documentation, and
business systems.
• Supported internal digital processes through organized information management and reliable reporting.
Company industry:
Law Firm
Job role:
Information Technology

Education

Advanced Academy - el Haram

July 2013

July 2013

Bachelor's degree, BSc in Management Information

Egypt

GPA (percentage): 65%

GPA (percentage): 65%

Skills

Reservations

Expert

Tourism

Expert

Microsoft Office

Expert

Accounting

Intermediate

Operations Management

Expert

Customer Service

Expert

IT

Expert

Microsoft tools

Expert

Travel Management

Expert

Reporting

Expert

Business Development

Intermediate

Travel Services

Expert

Microsoft Excel

Expert

Administration

Expert

Sales

Expert

Business Travel

Expert

Travel

Expert

Data Entry

Expert

Project Management

Expert

Hotel Reservations

Expert

IT Technical Support

Expert

SEO

Expert

Social Media Marketing

Intermediate

Digital Marketing

Intermediate

Installation

Expert

Technical Support

Expert

Computer Hardware Troubleshooting

Expert

Marketing

Intermediate

ANALYTICS

Intermediate

COMMUNICATIONS

Intermediate

COMPUTER SYSTEMS

Intermediate

COORDINATING

Intermediate

DIGITAL LITERACY

Intermediate

INTERFERENCE FIT

Intermediate

LOGISTICS

Intermediate

OPERATIONS

Intermediate

SERVICE RECOVERY

Intermediate

WEBSITE MANAGEMENT

Intermediate

Languages

English

Expert

Arabic

Native Speaker