Mohamed Ragab

Dynamics 365 CE/CRM Senior Consultant at Alnafitha IT

• Egypt - Cairo
• My current job since February 2018

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

CX Business Development Manager at Alnafitha IT

• Egypt - Cairo
• September 2020 to September 2023

As a BDM and MS Dynamics Consultant:
Work on Business Development supporting and managing customer experience solutions portfolio.
mainly focusing on CX Solutions. The ultimate owner for managing and developing a
group of solutions/products and related services working closely with all company’s departments to
achieve the company’s goals.
- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics 365 Application expert (offshore). at Onyxes Technologies

• Egypt - Cairo
• July 2017 to March 2021

- Analyze customer business requirements and align them with business objectives: This includes
understanding the customer's current business processes, their goals for implementing Microsoft
Dynamics CRM, and their budget.
Mohamed Ragab - page 1
- Gain a full understanding of current business processes: This involves interviewing stakeholders,
reviewing documentation and observing the way the business currently operates.
- Evaluate customer business processes against the out-of-the-box CRM functionality: This helps to
identify areas where CRM can be used to improve the customer's business processes.
- Use the prescribed Microsoft Dynamics CRM implementation methodology, Sure Step: Sure Step is a
structured approach to implementing Dynamics CRM that helps to ensure a successful project.
- Determine how businesses will use Dynamics CRM: This involves understanding the customer's
specific needs and how they plan to use Dynamics CRM to achieve their goals.
- Document business requirements: This is essential for ensuring that all stakeholders are on the same
page and that the project is delivered according to the customer's expectations.
- Configure and customize Dynamics CRM to meet customer needs: This involves making changes to
the Dynamics CRM application to meet the specific needs of the customer.
- Facilitate customer decision-making process and develop functional design document: This involves
working with the customer to make decisions about the implementation and developing a document that
outlines the technical requirements for the project.
- Conduct acceptance testing and train customer resources: This ensures that the CRM application
meets the customer's requirements and that the customer's resources are able to use the application
effectively.
- Manage challenges and risks when implementing vertical applications: This involves identifying and
managing the risks associated with implementing Dynamics CRM in a specific industry or vertical
market

Dynamics 365 Senior Functional Consultant at About The Solution

• Egypt - Cairo
• November 2019 to August 2020

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics 365 senior Consultant at SEGMATEK

• Egypt - Cairo
• July 2017 to December 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Function and Business Consultant at Department of Education and Knowledge

• Egypt - Cairo
• March 2015 to July 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Consultant at OMS

• United Arab Emirates
• March 2014 to July 2017

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Microsoft Dynamics CRM Consultant at SEPCOIII Shandong Electric Power Construction Corp.

• United Arab Emirates
• March 2013 to March 2014

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Microsoft Dynamics CRM Functional Consultant at freelancer

• United Arab Emirates
• March 2013 to March 2014

- Leads generation.
-Presales Management.
-Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

Dynamics CRM Functional Consultant at Delta Group

• Egypt - Cairo
• December 2010 to March 2013

- Projects Management.
-Business Analyses.
-Requirements Gathering.
-POC (Proof of concept presentation).
-Gap Analyses.
-Solution Design.
-Implementation (Configuration, customization, security roles, workflow, reports).
-Deployment.
-Integration.
-Data Migration.
-Business intelligence and reports
-UAT (User Acceptance Testing)
-Documentation. (Business design, function design, solution design, UAT)
-End Users Training.
-Operation and support.

AX- Functional Consultant at Delta Group

• United Arab Emirates
• January 2011 to March 2013