Ecommerce Manager
Furdtk
مجموع سنوات الخبرة :10 years, 1 أشهر
* E-Commerce Specialist (Sales & Data) for App and website of Furdtk.
* Working on items from creation, until it goes online.
* Creating products setting using odoo ERP system.
* Follow up with suppliers regarding Data and sales.
* Update prices, quantities of items
* Organizing & creating categories & subcategories in the application.
* Shooting products with a camera if required
* Editing photos using Photoshop to fit the application &
website
* Working on brands categories and attributes of products to make sure all are presentable in a timely and good manner.
* Ensuring That push of products live onto the website.
* Developing, monitoring, writing and updating product content contained on eCommerce websites/portals.
* Assist in website testing to provide feedback and recommendations for new features and functionalities.
* Daily monitoring & maintenance of all site functionalities to report/fix bugs and errors and ensure optimal user experience.
*monitoring orders and coordinating with sales team to process orders and deliveries.
* Manage and lead a team of employees
* helping with team members and respond to incoming calls from customers as required
Handling customer complaints
* keeping management updated on team performance
* Hire, coach and provide training to personnel to maintain high
customer service standards
* Evaluate performance with key metrics (accuracy, call-waiting
time etc.)
* Prepare reports for different departments or upper management
* Respond to incoming calls from customers and Updating
customer information in database.
* Handling customer complaints and give a solution for customer satisfaction
* lead a team of employees.
* Provide help to management, including training,
* keep management updated on team performance
* helping with team member problems
* Make daily and monthly sales report
* Answering incoming calls and follow up with customers
* Handling customer complaints
* make reports to be submitted to other divisions for evaluation
.* Answering incoming calls and follow up with customers
* Handling customer complaints