Customer Service Engineer
Weir Oil & Gas
Total years of experience :11 years, 8 Months
• Achieve sales turnover and profitability in line with company objectives
• Expand Customer base
• Identify key projects
• Building relationship with key personnel (decision makers) within a customer’s site
• Understanding customer needs and proving solutions accordingly
• Hold technical discussions with clients
• Provide solutions to clients requirements
• Staying up to date on service capabilities for enhancing sales
• Preparation of presentation and proposals to obtain new orders including proper review of customer specifications and commercial requirements
• Coordinating and resolving customer service issues in a manner that retains the customer and provides opportunity to additional revenue in the future
• Collecting market info in a structured way
• To work with companies CRM, forecast and report systems
• Assisting the finance department in collecting unpaid debts
• Organize efficient travel within agreed budgets
• Management of entertainment budget
• Ensure completion of customer satisfaction reports
• Attend product and sales training
• Interact with the operations department to ensure that the customer requirements are met as per their expectations
*Searching for new clients who might benefit from company products or services and maximizing client potential in designated regions.
*Developing long-term relationships with clients, through managing and interpreting their requirements.
persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
*Negotiating tender and contract terms and conditions to meet both client and company needs.
*Calculating client quotations and administering client accounts.
*Providing pre-sales technical assistance and product education.
*Working on after-sales support services and providing technical back up as required.
*Arranging and carrying out product training.
*Analyzing costs and sales.
*Preparing reports for head office and keeping customer records.
*Meeting regular sales targets and coordinating sales projects.
*Supporting marketing activities by attending trade shows, conferences and other marketing events.
*Making technical presentations and demonstrating how a product meets client needs.
*Liaising with other members of the sales team and other technical experts.
*Helping in the design of custom-made products.
*Providing training and producing support material for other members of the sales team.
Job Responsibilities:
• Attending meetings with HVAC consultants and contractors as a part of sales and marketing.
• Commissioning of mechanical systems on projects of any size.
• Supervising and training of additional testing and balancing personnel.
• Represent the Company to other trades, Consulting Engineers, and Owners.
• Quoting of testing and balancing projects of any size.
• Troubleshoot new and existing projects in an effort to bring system performance up to design criteria.
• Review and submit final balancing reports.
• Represent the Company on TAB Inspections with Engineers, Owners.
Training on Pumps, Turbines and diesel generators.
Training on different fire fighting systems and low current systems.
