MOHAMED SALAH, System Engineer

MOHAMED SALAH

System Engineer

Dubai Holding Group

Location
United Arab Emirates
Education
Bachelor's degree, Computer Science and Information Technology
Experience
11 years, 2 Months

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Work Experience

Total years of experience :11 years, 2 Months

System Engineer at Dubai Holding Group
  • United Arab Emirates - Dubai
  • My current job since April 2018

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2, 2003, Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and another computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Monitor Server performance.
• Provide Remote assistance.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Senior Technical Support Engineer at Majid Al Futtaim Group
  • United Arab Emirates - Dubai
  • November 2016 to March 2018

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2, 2003, Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and another computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Monitor Server performance.
• Provide Remote assistance.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Sr. IT Support Engineer at Al-Taqnyah
  • United Arab Emirates - Dubai
  • May 2015 to October 2016

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

Asst. IT Manager at Al-Manea Group & Intour Hotels
  • Saudi Arabia - Riyadh
  • March 2014 to March 2015

• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and other computer peripheral.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Design, implement, Maintain Ticketing Systems.

Sr. IT Support Engineer at TE DATA
  • Egypt - Cairo
  • September 2014 to January 2015

• Comprehensive knowledge of the following Microsoft Technologies: Windows 2012 and 2008 R2 Hyper-V, Active Directory, Group Policy, DNS/DHCP/WINS, and File & Print services, Exchange Server 2010.
• Networking and Security: LAN and WAN, Internet technologies, firewall, IPS and Web filter.
• Ability to lead and manage a team of IT professionals.
• Ability to assess IT requirements, create IT policies, strategic plans and recommend to management.
• Design, implementing, upgrade and maintain the LAN & WAN networks.
• Design, implement, Maintain Domain Controller.
• Design, implement, Maintain Ticketing Systems.
• Experience with Active Directory design and troubleshooting.
• Experience network administrator in multi-server & multi-platform.
• Experience with Cisco Routers & Switches, supporting wireless networks.
• Install and maintain all end-user software and hardware.
• Operating System: - Professional with All Windows versions as Administrator & User.
• Experience with MAC OS, Linux System, IOS and Android.
• Application: - Expert for using Microsoft Office, Internet, E-mails & All others applications.
• Networking: - Manage and maintenance LAN, WLAN, switch, Cables and Router Configuration.
• Assisting staff in configuring and installing their laptops, computer desktops, printers,
POS machines and other computer peripheral.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.
• Providing IT support services both for software and hardware.
• Testing of computers and ensuring that computer systems are functioning properly.
• Physical setting up of computers and installation of various computer applications.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance of networking systems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Carrying out other duties as you may be requested by management.

IT Support Engineer at TE DATA
  • Egypt - Cairo
  • February 2013 to February 2014

• Physical setting up of computers and installation of various computer applications.
• Assisting staff in configuring and installing their laptops, computer desktops, printers, and other computer peripheral.
• Testing of computers and ensuring that computer systems are functioning properly.
• Identifying and solving any problems that affect computer operating systems.
• Identifying and solving problems remotely.
• Maintenance of networking systems.
• Identifying problems that received by Phone, Emails, Ticketing systems.
• Individual assessments of computer systems to identify the problems.
• Maintenance and upgrading of computer systems or offering recommendations on upgrades needed.
• Networking and connecting computers within the same organization to enhance communication.
• Training staff and orienting them on how to use computer hardware and software systems.
• Carrying out other duties as you may be requested by management.
• Providing IT support services both for software and hardware.
• Responsible for ordering or buying of computer systems that are required or alternatively,
Working in close liaison with the purchasing and supplies department.
• Work with vendors to resolve technical problems with desktop computing equipment’s and software.

Education

Bachelor's degree, Computer Science and Information Technology
  • at Tenth of Ramadan University
  • January 2013

General Appreciation: Good.

Specialties & Skills

System Administration
Microsoft Servers
Engineering Support
LAN WAN

Social Profiles

Personal Website
Personal Website
bit.ly/msalahitcv

Languages

Arabic
Expert
English
Expert

Training and Certifications

ITIL (Training)
Training Institute:
HTI
Effective leadership (Hewlett-Packard) (Certificate)
Date Attended:
January 2015
Valid Until:
January 9999
ICDL (Training)
Training Institute:
AUC
Date Attended:
January 2007
Effective leadership (Training)
Training Institute:
Hewlett-Packard
Date Attended:
January 2015
MCSA (Certificate)
Date Attended:
March 2012
Valid Until:
January 9999
MCTS (Certificate)
Date Attended:
January 2012
Valid Until:
January 9999
N+ (Training)
Training Institute:
HTI
Date Attended:
January 2010
CCNA (Training)
Training Institute:
AUC
Date Attended:
January 2010
A+ (Training)
Training Institute:
HTI
Date Attended:
January 2007
MCSE (Certificate)
Date Attended:
April 2012
Valid Until:
January 9999
MCP (Certificate)
Date Attended:
January 2012
Valid Until:
January 9999
MCITP Administrator (Certificate)
Date Attended:
February 2012
Valid Until:
January 9999

Hobbies

  • Reading
  • Internet and Technology
  • Swimming