IT Senior Manager
Minapharm Pharmaceuticals
مجموع سنوات الخبرة :16 years, 4 أشهر
Provide comprehensive designs to address the company’s strategic direction for physical and virtual server
platforms; evaluate emerging technologies; implement systems/architectures based on best practices; ensure
system integrity with regards to security and compliance guidelines.
* Support and maintain incumbent technology systems and services, Develop maintenance and update plans.
Identify design, implementation, and operational problems of technology systems; develop solutions to improve
the operations, reliability, and integrity of systems.
* Work closely with application operations teams in implementation of infrastructure components supporting
updates to existing technologies and the implementation of emerging technologies and applications.
* Respond to issue escalation and service interruption as a confident technical leader. Assume technical leadership
role and accountability in problem resolution and root cause analysis.
* Provide actionable after-incident analysis to ensure root-cause issues are logged and remediated. Utilize the
incident management system to document and communicate all issues and their resolution.
* Develop activity plans, time and resource estimates and cost benefit analyses for planned activities. Ensure that
changes and enhancements are carried out properly, via documented change control processes, and on a timely
basis. Manage multiple priorities effectively.
* Prepare activity and progress reports for projects ensuring issues are properly escalated and resolved to
maintain delivery schedule, project cost, and desired results.
* Maintain clear and efficient communications with management and customers. Prepare presentations on
technical subject matter for leadership decisions and knowledge sharing. Provide guidance and mentoring to
peers and junior staff.
* Maintain effective external relationships with vendors, consultants, and service providers; leverage these
relationships to ensure that the best fit solutions and resources are available.
* Operate systems with elevated privileges required for sensitive tasks.
* Insuring the compliance with HIPPA, GDPR, ISO27001
Responsible for Protecting the Company’s IT resources and information assets by:
• Ensuring strategic alignment of information security in support of business objectives.
• Ensuring availability, confidentiality, integrity, audit ability of the Company’s information systems. Ensuring continued availability of the Company’s information systems.
• Ensuring reduction of adverse impacts on the Company’s business operations to an acceptable level.
• Ensuring conformity of applicable laws, regulations and standards.
• Preventing non repudiation of computer based activities.
• Managing and Administrating Network Firewalls,
• Managing and Administrating Vulnerability assessment systems,
Duties and Responsibilities:
• Establishing and maintaining a framework to provide assurance that information security strategies are with business objectives and consistent with applicable laws and regulations.
• Identify elaborate and manage information security risks to achieve business objectives
• Designing, and managing information security programme to implement the information security governance framework.
• Oversee and direct information security activities to execute the information security programme.
• Establishing and maintaining capability to response to and recover from disruptive and destructive information systems events.
• Designing, elaborating, coordinating, maintaining and supervising comprehensive Business Continuity and Disaster recovery Programmes, strategies, plans and procedures in order to assist the Company’s survival from major iinterruptions of data processing services.
• Planning IT department projects .
Providing technical support over the phone to the United Kingdom Microsoft users.
* Handling incoming incidents via the phone / e-mail promptly and effectively.
* Diagnosing and resolving a wide range of technical issues over the phone.
* Take ownership of a call and seeing it through to closure.
* Escalating calls and issues where necessary to senior managers & team leaders.
* Ensuring that all call details are captured and entered in the logging software.
* Updating support documentation.
* Answering & responding to all calls & requests within agreed time scales.
* Keeping customers updated as to progress.
* Provide troubleshooting and configuration support for client desktop and networking environment.
Graduation Project Applying strategic Management in More than 8 universities in Egypt. Project Grade: Excellent