Senior Customer Service Representative
Takhzeen Logistics Company
Total des années d'expérience :14 years, 3 Mois
Efficiency plan and coordination of administrative activities to ensure accurate results in all aspects of picking/shipping and related operations
Arrange daily/weekly meetings with staff as appropriate to review overall team/individual performance
Confirm all picking and shipping deadlines and priority cut off times are met.
Effective email communication with business team
Ensure process of tracking and maintaining productivity standards for each associate
Control mis-ship and backorders and locating missing products are needed
Plan, manage and maximizing all inventory functions
Monitoring KPI to track success and recurring incidents
Innovative new ideas to optimize the Shift Hand Over Report
Require “Tour Ready” and safe work area and securing building/operations at end of shift
As an Application Lead/ Senior Engineer, I am responsible for the following activities
• Doing impact analysis for the affected systems as data would be used across platform level.
• Preparing MLPD and DPAD for the new projects
• Interacting with multiple stakeholders for business queries in terms of introducing new operations at their end.
• SPOC for the Release management from application perspective.
• Understanding the requirement as given by the client and analyzing in the same lines to propose an optimal solution.
• Coordinating with the onsite coordinator to confirm the proposed solution & proceed with the task.
• Preparing the possible test cases taking into account the boundary conditions.
• Coding and Performing Unit testing the solution maintaining the quality of the phase at the same time.
• Reviewing the work products through each phase of the SDLC & removing defects if any & proposing ways to avoid such defects in future. Performing system testing activities and resolving system test defect raised by the business.
(On top of my technical Role) As a Project Quality Analyst and Internal Auditor for other projects, I am responsible for the following activities
• Preparing the Metrics sheet and Data calculation
• Preparing PQA Work book
• Preparing the Estimation sheet.
• Preparing the PM Workbook which includes Staffing Planning Risk Management Value adds Lesson Learnt Risk Management and Team efforts spent on IM PM and CRs.
• Keep updating the team knowledge skill matrix
• Preparation of DRBC plan (Disaster Recovery Business Continuity).
• CAPA sheet verification
• Preparing the Capacity Availability Management documents.
• Participating in SMR and Preparing MoM for the same.
• Participating in Weekly Review meeting and Weekly Status Meeting and MoM preparation.
• Representing the team for the external audits such as CMMI and Check point Reviews.
• Reviewing the other team artefacts as part of PCI audit.
• Uploading the scores in HCL Quality Portal.
• Reviewing the Known Error Database and Incident log as part of internal Audits.
• Cross verifying the dates provided in Planning sheet with the relevant documents
As an Application Lead/SME, I am responsible for the following activities (On top of the mentioned below activities in point 3):
• Doing impact analysis for the affected systems as data would be used across platform level.
• Preparing MLPD and DPAD for the Decommission operations.
• Interacting with multiple stakeholders for business queries in terms of introducing new operations at their end.
• SPOC for the Release management from application perspective.
As a Support Analyst/Application Lead, I am responsible for the following activities:
• Analyzing and solving Help desk tickets/Current issues raise by Business.
• Proactive job monitoring
• Fixing the production failures
• Ensuring the defined SLA is met for all support related activities in all aspects
• Additional responsibilities include working on CBT, Mainframe DR testing, and Data Compliance activity so on.
• Analysis, Coding, Testing of new programs for Enhancement and modifying the existing programs as per the Change requirement.
As a part of scheduling team for the Giant Lloyds Banking Group, Our team will be taking care of all
the production moves pre checks so that there shouldn’t be any flaws.
Responsibilities:
• Job Scheduling and monitoring using OPC tool.
• Promotion of packages created by development team to production.
• Handling L-1 level job abends.
• Creating documents for all the tasks done.
• Maintaining documents.
• Adding applications in OPC.
• Executing Change requests.
• Working and escalating issues timely to appropriate teams, keeping SLA targets in mind.
• Responsible for SLA Audits.