Mohamed Shama

Senior customer service documentation at Hapag-Lloyd Egypt

• Egypt
• My current job since August 2018

Freight Forwarding supervisor at ITG

• Egypt - Alexandria
• My current job since May 2006

Experience
*IN TOUCH GROUP (ITG) for Shipping services Alexandria branch
From October 2008 till present
*FIRST GLOBAL LOGISTICS
From May 2006 till October 2008
Responsibilities
Shipping Operation manager
From door to door, export & import, Take all necessary measures to deal with Clients, liners,
clearance, internal trucking and overseas agents. For below kinds of shipments;
 Dry full containers
 Reefer containers
 LCL
 General cargoes
For Export:
* Arrange with the shipper for starting the shipment as required.
* Negotiate the ocean rates with liners, booking with suitable shipping lines with best rates.
* Revise the documents as commercial invoices, packing list, license, ect.
* Operate the trucking and customs clearance of the shipments.
* Following & fixing the documentation with the liners, customs tell issue the required documents
of the shipment.
*Issue house bill of lading "if required" / invoices.

For Import:
*Arrange imported shipments with overseas agents specially from far east .
*Following the procedures step by step from the shipper, agent and liner till the shipment arrives to
POD.
* Issue the abandonment letter, invoices for consignee.
* operate the import customs clearance, trucking till warehouse.

For overseas agents: check and issue the statements of the shipments with agents for mutual bank
accounts.

D O Excutive - Customer Services . at UASC

• Egypt - Alexandria
• November 2014 to July 2018

* Create invoices of bills of lading from all Egyptian ports .
* Doing outstanding reports and follow up time to time with clients .
* Deliver and print original bills of lading .
* Doing Telex Release of the shipments .
* Following containers gate in ports .
* Doing customer services duties