Mohamed Siraj

Operations Manager at Lumiere

• Kuwait - Al Kuwait
• September 2023 to December 2023

Managing the operations and worked to improve SOP for sweet Brand and Burger Concept.
in additional to Central Kitchen including to logistic
and delivery as well as online and APPs sales.
developing team perfromance in all aspects.

Country Operations Manager at Freelance

• Egypt - Cairo
• June 2022 to May 2023

Operations Manager at ALA- GRACE

• Kuwait
• June 2021 to May 2022

Managed day- to day operations for Both Raju& Sons (Fast Food) and Grace restaurant (Fine dining) including.
sales, staffing, suppliers, training, kitchen, established BOH system, startup & soft opening for
Grace restaurant. Inventory system and SKUs.

Operations Manager at Al Roomi & JAST Group

• Kuwait
• May 2022 to May 2022

Operations Manager at Mogahwi stationary

• Kuwait - Al Kuwait
• March 2020 to June 2020

as OM, managing all operations areas, showroom and warehouse. developing sales and team. making sales budgets and controlling cost.

Operations Manager at Caribou Coffee

• Kuwait - Al Kuwait
• November 2005 to December 2019

-Established the brand as part from opening team for Kuwait Market.

- Trained and guided new team.
- Achieved and exceeded sales budget, maintained quality of service, SOP.

- Increased sales, maintained COGS with 21% and waste up to 1%.

- Launched Home delivery and Call Center for Kuwait Market.

- Winning Service Hero award for nine years in a row.

- Provided high level of operations excellence for existing stores and new stores opening.
worked as ASM, SM, DM and Ops manager.

- Team development, performance and succession plans.

Coffee Barista at second cup coffee company

• Kuwait - Al Kuwait
• October 2003 to November 2005

worked as coffee agent and supervisor in multi stores day to day operations, sales, ordering and cost, developing the sales and maintaining the service according to the brand standard

Sales Manager at Nerfartary Egypt

• Egypt - Mansoura
• March 1998 to August 2003

responsibility for spastic areas of the country, increasing the number of retail customers, distribution of products to help wholesale customers, working to achieve the budget and increase the awareness of the brand. products Hair Shampoo, hair oil and beauty products (Sparkle Products)

Salesman at national paper company

• Saudi Arabia - Khamis Mushait
• February 1995 to November 1997

direct sales man ( van) working to achieve giving sales and item budget as well as sales collections, maintaining quality of service for current customers and working to increase them with the maximum range of products.
NPCO
National Paper Company

Sales Indoor at Fathy Yaseen’s sons

• Egypt - Mansoura
• October 1993 to November 1995

indoor sales for whole customers, stationery, cosmetics, toys, perfume and accessories with local company