Mohamed Soliman

Manage service department P&L operation in order to maintain profitable operation focusing on increase profit.
Plan and execute department yearly target, in addition to assign team members R&R and target KPI.
Provided guidance and leadership to departmental employees, ensuring efficient workflows and alignment with organizational goals.
Oversaw service center operations to build and maintain a solid customer database, respond to inquiries, and resolve complaints effectively.
Ensured consistent customer satisfaction by implementing efficient maintenance and repair activities in compliance with organizational policies.
Managed spare parts operations in alignment with company policies and procedures.
Supervised the customer inquiry response process to ensure accurate and reliable information was shared about company products and services.
Monitored and improved service center performance through system audits, issue resolution, and corrective action plans.
Investigated customer complaints and maintenance issues promptly to ensure adherence to company policies and customer satisfaction standards.
Maintained high standards of communication quality, ensuring factually correct and professional responses to customer inquiries.

Seasoned professional with over 10 years of experience managing and optimizing customer support operations in both B2B and B2C environments. Demonstrated success in developing and implementing strategies that enhance customer satisfaction and loyalty. Adept at training and motivating teams, resolving complex customer issues, and streamlining service processes to improve efficiency. Strong leadership skills paired with exceptional communication and problem-solving abilities.