Sales Executive
Alfardan Group
Total years of experience :10 years, 5 Months
* Brands Handled - Castrol Lubricants, Continental Tires & Exide Batteries
Conduct market research, competitor and customer analysis.
Achieve set volume and value targets by regularly visiting market and promoting products to existing and new customers.
Ensuring the right mix to market in order to achieve revenue target in designated area.
Promoting new products to new customers and new products to existing customers.
Ensuring product availability and visibility at retail outlets.
Following up with customers and regularize payments.
Managing Area Distributor and Distributor Sales Representative
Skills: Lubricants · Tire Sales · Batteries
* Brands Handled - OPET Lubricants. RASSAS batteries & NEOTERRA tires.
• Outdoor sales activities, meeting regular and new Automotive Customers (Car Dealers, Garages, End Users, Fleet and Construction Companies)
• Maintaining excellent relationships with existing Customers, and building own new Customers’ Database
• Identifying and establishing new business opportunities
• Planning and organizing sales visits across the State of Qatar
• Providing Customers with pre-sales and after-sales support
• Negotiating price quotations, terms and conditions
• Providing product education and demonstrations to end users
• Preparing Daily Sales Visit Reports
• Ensuring that all sales targets (Numbers, Volumes, and Margins) are met on monthly basis
• Liaising with other sales and logistics teams to ensure timely deliveries
• Liaising with finance and collection teams to ensure credit payments are received on time
* Brand Handled - Mobil Super Lubricants
Outdoor Sales Executive of Batteries, Spare Parts, Lubricants
Key Responsibilities
Working as part of the sales team to develop both new and existing markets.
Involved in developing sales and pricing strategies.
Evaluating competitor activity and developing appropriate responses.
Contacting prospective clients by phone and email.
Writing accurate and informative sales reports and documentation.
Ensuring accounts adhere to their terms and debt collection.
Identifying and then researching potential leads and opportunities.
Attending trade shows and exhibitions when required.
Dealing with a diverse range of customers in the private sector.
Performing any other task as would be requested by the company.
* Brands Handled - Shell Lubricants, ACDelco Lubricants/ Batteries & GM Parts.
Parts Sales, Purchase Orders, LPO, Parts Quotation, Stock Receiving and updating, EPC, Parts Catalog, Special Orders, Stock Maintenance, Re orders,
1. Carry out customer satisfaction surveys on all AUTOLAB outlets and consolidate the results on a daily/monthly basis.
2. Receive and log customers complaints, compliments and feedback and update in complaint log report for CRM analysis.
3. Route complaints to QS manager/outlet supervisor for follow up and resolution.
4. Communicate courteously with customers by telephone, email if/when required.
5. Keep accurate records of all interactions with customers, and update in centralized database.
6. Assist in AUTOLAB events and Marketing/CRM campaigns when required.
7. Assist in database cleansing tasks.
8. Assist in ad hoc data extraction tasks and segmentation.
9. Work as part of a team to raise the level of customer satisfaction for the organisation.
10. Assist in Service Retention Activities.
11. Assist in team induction and CRM tools orientation.
Acted as Shift In Charge in the absence of my manager
Selling post-paid pre paid products
Achieved the monthly target for 6 consecutive months
Helped junior staff with regard to customer complaints and inquiries
Coached new staff joiners
Trained new staff on system and processes
Opened and closed the store
Did cash reconciliation end of the day
Prepared sales reports, stock level reports, cash reports, etc. for higher management
Accepted new stock into the system
Master of Business Administration - MBA, Marketing
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