I.T Sales Supervisor
jarir bookstore
Total years of experience :19 years, 11 Months
• Provided superior customer relations with proven ability to diffuse angry customers and accurately assess customer needs.
• Responsible for the management of the resources.
• Supervised and maintained updated training for all employees.
• Expanded relationships with vendors and suppliers.
• Managed day-to-day operations.
• Surpassed sales targets by providing excellent customer service; conducted and participated in informal staff meetings allowing open forum for staff to view their opinions, with ongoing encouragement for staff to contribute their unique expertise toward the common goal.
• Prepared the status report and presentations for the better deal and proposals.
• Designed and presented annual marketing programs
• Installed, diagnosed, repaired, and upgraded computer systems and software. Consulted, set-up, and maintained small business Windows LANs. Built custom PCs with latest generation technology.
• Installed and configured various peripherals: scanners, modems, tape backups, printers, SCSI devices, hubs and switches, and digital imaging devices.
• Assessed customer needs and recommended appropriate products or solutions. Focused on providing time and money saving solutions for customers.
• Exceptional interpersonal and communication skills (network, collaborate, negotiate); build positive, effective business relationships.
• Effective team manager. Build confidence in others and motivate them to achieve goals. Use people skills to build group involvement and increase participation from entire group.
• Bachelor of sciene in Information Technology Sadakathullah Appa College Manonmaniam Sundaranaar University – Tirunelveli Tamilnadu – India • Student of M.B.A. in Information Systems * Tamilnadu Open University Tamilnadu –India