automotive HVAC technician
small private business workshop
Total years of experience :11 years, 10 Months
automotive HVAC ( heating, ventilation and air conditioning ) diagnosis, troubleshooting and repair services
Account Advisor or Customer care representative (CSR) in Etisalat UAE smartphone account 101.
Telecommunication, customer service & call center outsourcing.
Raya Contact Center line of business (RCC lob).
Smartphone Technical support advisor
Receiving inbound calls, solving clients' technical issues (technical supporting for I phone Blackberry devices) which they are facing with their smartphone devices and services.
Handling customers' inquiries, regarding the services they have or other offers related.
Solving and escalating customers’ complaints for the right concerned department. Making report for call summary on CRM data base.
Solving and escalating customers’ complaints for the concerned department
Helping and guiding other new colleagues to how to do this work.
Customer Service Representative (CSR) in Mobinil account 110
Telecommunication, customer service & call center outsourcing.
Xceed Outsource for Mobinil 110 project
Responsible for answer inbound calls to meet customers, inquiries by specified handling rules through company policies.
Providing detailed and general information about product tariffs, rate plane and offers…etc and how to use it.
Troubleshooting process for most common Smartphone devices, USB modem & other products.
Making report for call summary on CRM data base and, solving and escalating customers’ complains for the right technical department.
trained to be a member of Vodafone 888 customer care team project
Marketing Director for 6th of October city territory in Nile Scan and labs Center
Medical services
Marketing and advertising Department official for 6th of October city territory
Marketing promoter, salesman, Advisor, healthcare provider, customer care (follow up patient cases).
Responsible for all territory duties to increasing flow rate through promotion & marketing activities. Providing feedback reports for supervisors and marketing managers. Carry out all process needed for new contracts plus insuring to be activated after agreement, by following up with advertisements.
sales. health care provider
Cairo University , Cairo, Egypt Faculty of commerce Bachelor of Commerce. Major: accounting ( 2012 ) Grade : good
