Senior Product Specialist, Starlink
Starlink Qatar
Total years of experience :17 years, 1 Months
2012-up to present: Senior Product Specialist, Starlink (Logistic Department):
• Responsible for managing an end-to-end process of a specific brands provided by the team manager.
• Ensure profitability and continued growth of a products / devices, monitor the level of sales and inventory as well as the cycle of each lines.
• Liaising and negotiating with OEM (Original equipment manufacturer) and third party suppliers
• Assisting in the relationship management of key Supply Chain clients.
• Ensuring ‘no stocks out’ at all times
• Effective monitoring of slow moving product lines.
• Support all point of sales achieving their target thru fulfilment of appropriate products and supply on a timely manner.
• Maintain a positive attitude towards works to ensure good relationships with the relevant departments / individuals.
• Ensure a minimum level of influence in terms of profitability and cost.
• Ensuring order is raise on time and against accurate products sell-through.
• Maintain accurate inventory level
• Introduce new product lines subject for approval of Sales and Product Department
• Report any issues that could affect the day-to-day operation
• Work closely with the team manager to ensure a proper management of range is being allocated in the shops, stocks ordered based on accurate requirements and price is negotiated accordingly.
• Continuous support to relevant departments / sections to achieve their target by providing them the right products and accurate inventory level.
• Continuous high-quality work performance by following the standard working procedures.
• Ensuring KPI’s (Key Performance Indicators) are met.
• Involves in negotiating supplier’s offer for a specific brand ensuring supply of OEM lines.
• Coordination with the warehouse related to stocks and deliveries
Achievements:
• On Time Ordering
• Product Improvement / Cycle
• On Time Shipping / Delivery
• Cost efficiencies
• Monitor Promotion Stocks
2009-2012: Sales Supervisor, Starlink
• Responsible to promotes company products and educate the customer with the new gadgets in the market.
• Assist the Sales Manager in revising and implementing the • Assist the Sales Manager in generating sales opportunities by identifying appropriate business targets.
• Assist the Sales Manager in providing a professional and excellent level of customer service with existing and new customers.
• Supervise the shift that you are scheduled
• Assist Sales Managerby completing all assigned duties
• Handle customer issues, resolution and communicate escalated issues to the Sales Manager
• Supervise Sales Representatives
• Assist with sales rep questions, concerns and product/service questions.
• Create reports showing Sales %, install %, adherence, and attendance etc.
• Make sure all employees adhere to company policies and procedures (example: dress code, eating food at station, cell phone usage, etc.)
• Deliver positive feedback, Employee Rewards and Customer Recognitions to employee
• Communicate all employee relations issues, concerns, and incidents to Sales Manager.
• Monitors calls, provide feedback to reps and assist reps on sales %, install %, and quality assurance goals.
• Opening and closing of Qtel system on a daily basis.
• Cashiering procedure using OB system on a morning and closing shift procedure.
Achievements:
• Simplifying day to day work.
• Increasing sales.
• Identifying customer needs and serving.
• Customer satisfaction.
• Keep high quality service on pre and after sales.
2007-2008: Customer service representative, Carrefour Mall,
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
2009: 1st cycle diploma in Mathematics sciences: High Institute of sciences of Bizert.
2005: Baccalaureate of Mathematics
