Senior Business Development Manager - MENA
Eurolink Middle East / Eurolink Medical Congresses
Total years of experience :19 years, 5 Months
• Manage the sales activities and events in line with the annual sales and marketing plan to achieve/exceed budget and sales strategy. Responsible for monitoring competitors activities and assist in marketing intelligence, selling to new, existing and prospective customers in line with the goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business, servicing existing business through management of client account base; planning, development and implementation of promotional strategies and marketing plans, developing and maintaining regular sales calls, meeting with principals of the target markets and conducting market research and analysis.
• Responsible for building and growing the events and exhibitions vertical across the MENA region; Responsible for scoping, forecasting, and putting together the strategy to scale the events & exhibitions Industry
• Develop new business within the existing client portfolio as well from prospects in the assigned vertical
• Develop the existing freelance database within my vertical; identify the right talent to onboard to our platform
• Manage the sales process from lead generation, asking questions, presenting the company, furnishing quotations, negotiating, closing and transferring to customer support team
• Attend high profile events and seminars in order to develop and identify new clients for the company; prospect new clients and turn it into increased business.
♣ Co-working at the annual planning of targeted marketing and sales actions
♣ Steering, monitoring and coordinating project processes, evaluations/ plans, to guarantee project progress in accordance with the project schedule.
♣ Lead, manage and coach MICE team to generate best results
♣ Market research
♣ Attend fairs, conferences to represent company and market services locally and internationally
♣ Build up and structure MICE department to service existing business travel clients in Middle East region as well as International corporate inbound events from outside the Middle East.
♣ Create internal MICE process guidelines and service standards
♣ Organize FAM trips from potential destinations to improve sales
♣ Represent Dubai on various road show missions to promote it and attract additional business
♣ Planning of local and international conference trips and assistance on site throughout the entire duration of events
♣ Receive leads and convert into materialized business
♣ Enroll in tenders, tailor offers according to origin of market mix
♣ Establish and manage contracts with local suppliers such as ground handling hotels & local destination management companies
♣ Price negotiations with clients and suppliers
♣ Develop & introduce new local attractions, programs and event themes
Handling daily queries for new bookings, suggested itineraries, requests for quotations and information requests.
highlights:
• Underwent extensive training in time and stress management as well as client’s behavior and addiction.
• Received thank you certificates from the Embassy of Tunisia in Dubai for services provided to showcase the Tunisian Pavilion in the first global village and for various sales job executed in exhibitions.
Key Responsibilities:
• Planning, controlling and monitoring the entire assigned project to best meet project objectives and adhere to project scope, time, cost and quality constraints.
• Steering, monitoring and coordinating project processes, evaluations/ plans, to guarantee project progress in accordance with the project schedule.
• Working closely with operations team on all stages of the projects, thereby ensuring project are within acceptable standards.
• Responsible for RFP analysis, designing of program, pricing, bookings and observing the group ground handling for better workflow.
• Proficiently contributing in various sales calls trips and tourism exhibitions to promote a positive image and core values of the company.
• Analyzing projects, making recommendations, creating financial plans, planning short/ long term cash flows to assess financial performance, implementing the agreed upon plans, advising on accounting/ financial aspects of contracts.
• Conducting FAM trips and site inspections on a regular basis to ensure execution of all site activities in line with company standards.
• Preparing and negotiating requests for proposals with local suppliers as well as coordinating with suppliers and clients to ascertain conformity with established quality standards.
Key Responsibilities:
• Formulating strategic plans geared towards the expansion, development and consolidation of product sales, exploited market opportunities in line with the objectives established by the organization.
•Identifying, analyzing and resolving all contract negotiations, pricing and account problems and issues with quality assurance, whilst maintaining customer satisfaction.
• Actively involved in developing and maintaining corporate identity; evolving business needs and market requirements, while ensuring strict adherence to company guidelines.
• Keeping close tabs on market dynamics and competitor activities, conducting feasibility studies, recommending improvements to the higher management for countering the same and on increasing revenue inflow.
• Researching market trends for innovating new products and upgrading existing line to anticipate/neutralize competitor initiatives, minimize risk and maximize profit.
• Organizing periodical reports along with analyzing sales statistics to enable development of sales plans.
• Staying attuned of new developments, changes in policies/procedures to enhance the quality of customer service provided.
Key Responsibilities:
• Developed and implemented an integrated range of marketing concepts and sales strategies consistent with the overall goals and objectives of the business.
• Served as a cardinal link between foreign currency buyer and a seller, while meeting defined objectives of the organization.
• Researched and analyzed current market trends in order to determine risk of investment along with maintained record of past and current market trends.
• Provided recommendations pertaining to current market rules and regulations as well as made sales calls to potential client, thus ensured renewals to surpass revenue targets.
• Demonstrated sound knowledge in Forex trading for seamless functioning of activities leading to optimal growth chart of the organization.
• Reported to senior management periodically to update regarding sales targets/actual sales, customer service issues, recommendations to enhance service/sales targets.
Previous Professional Experience:
• Nov 2008 - May 2009: Management Trainee (Internship) with Grand Hotel Kempinski Geneva, Switzerland
• Dec 2007- March 2008: Management Trainee (Internship) with Kempinski Hotels, Dubai, UAE
• Sept 2005- April 2007: Public Relation Executive with Groupe Partouche, Geneva, Switzerland
Hospitality and Tourism Management