Digital Strategy & Transformation Lead Consultant
Devoteam
Total years of experience :22 years, 0 Months
Leading and participating in the development of digital strategy projects in the Gulf region, Working with C-Level & IT Leaders to enhance customer journey, digital services and IT operating model.
Key Achievements:
- Developing Digital Strategy and ITOM for initiatives and mission affair office “IMO”, Royal Court, KSA
- IT Governance & IT Operating Model Assessment & Development, ISO20000 certificate preparation for Ministry of Transportation ‘MOT’, KSA
- IT Governance and IT Operating Model Assessment and Development including roles and responsibilities, Sourcing Model and Manpower planning for Ministry of Economic and Planning ‘MEP’, KSA
- Digital transformation strategy development, IT Governance and IT Operating Model Assessment and Development including policies and processes for General Authority for Military Industries ‘GAMI’, KSA
- IT Governance and IT Operating Model Assessment and Development for Ministry of Municipal and Rural Affairs ‘MoMRAH’, KSA
Helping organizations to start their digital transformation journey, build and develop their business model, business solution & technology architecture, with focus on the new disruptive technologies.
Work Focused Areas:
- Advising, Mentoring and Coaching IT & Business Leaders.
- Define, Develop & Deliver innovative solution based on organization needs.
- Establishing IT Strategy, Policies & IT Operations processes manual.
- Participating in ERP & CRM recommendation, implementation and auditing.
- Designing and implementation of infrastructure & datacenter.
- IT Talent management & performance development.
- Establishing and Implementation of IT Development plan.
- Participate in obtaining ISO Certificates for our centers and preparing for ISO270001.
- Standardized IT processes & procedures and establishing IT Manual.
- Establishing IT Policies, Information Security, Email ...etc.
- Establishing & implementation of disaster recovery plan.
- Establishing a Group backup solution plan.
- Establishing and implementation of a new infrastructure architecture and New Data Center.
- Leading the Digital transformation Team, our major output initiatives are:
o Intelligent Supervisor: an AI solution that manage the centers halls, checkup the crowds and take the action to open the backup counters
o Digital Transformation Environment: The objective is to spread the concept of digital transformation among the employees, encourage them to use the latest digital transformation tools in doing their day to day work for example Video Conference, Team management, Online Surveys portal ...etc.
o Zero Papers: The objective is to Go Green and reach a paperless environment by encourage employees to use digital signature, use a soft copy document instead of printing papers.
- Implementation of the ERP - Oracle NetSuite cloud at Backoffice and Service Centers.
o Analysis, BRD and functional training as well as advanced system administrator training that cover the following business processes:
▪ Finance & Organization Structure
▪ Design to Build
▪ Procure to Pay
▪ Lead to Order
▪ Order to Cash
- Implementation of new CRM for Marsam Center (Sharjah Government Architecture Design Center), Saeed Center (VIP Tasheel Center) with integration with Sharjah Municipality System.
- implementation of QMATIC system.
- Upgrading of Attendance Solution using AI technology and smart Camera.
- Implementation of Security solution using Fortinet firewall and Access points.
Helping organizations in building and developing their business, Data, Application & technology architecture, with focus on the new technology that support in digital transformation.
- Establishing IT Policies & Business processes manual.
- Participating in ERP & CRM recommendation, implementation and auditing.
- Designing and implementation of infrastructure & datacenter.
- IT Talent acquisition, management & performance evaluation.
Projects & Customers Profiles:
- SKY Investment Group Project
SKY Investment Group has 9 companies working in different sectors, Telecommunication, E-Finance, real estate & Development, Distribution and services since1998.
Accomplishments:
o Managing the IT departments (Acting as IT Director)
o Scanning the IT environment of the group companies and gathering the requirements from all stakeholders.
o Managing the following IT Projects:
ERP Implementation (MS Dynamics AX 2012 R3 - Retail Module) for SKY Distribution (Samsung, Lenovo & Motorola mobiles).
MS Power BI Implementation.
ERP Implementation (MS Dynamics AX 2012 R3) for SKY Logistics (it works on Oil & Gaz, Cement and other materials logistics with a fleet of 85 trucks).
SFA Implementation enhancement and integration with the ERP (Sales Buzz).
HRMS Implementation (HITS HR & Payroll System).
CRM new version of in-house development system for Samsung.
Infrastructure Enhancement & Upgrading.
- Honor Mobile Project
Honor mobile is an existing-new new brand, it was Huawei-Honor then separated on 2018 with a vision of increasing their market share counted on its historical reputation, their 2018 plan is to open 6 distribution centers, 6 retail outlet and 2 service centers.
Accomplishments:
o Establishing the IT Strategy for Honor mobile:
IT Structure & Job description.
Business Application solution (ERP) Selection.
Infrastructure design
o Managing the implementation of following IT projects:
Implementation of Datacenter using Hyper-V virtualization technology.
Implementation of the ERP “MS Dynamics AX 2012 R3”.
MS Power BI & SSRS that support the business needs.
Establishing the Connectivity & Security solution Strategy.
Implementation of the Fortinet Firewall Solution.
- Lootah Group of companies
Lootah Group of companies is a one of the leading groups in UAE with 50 years of contribution in the development, Construction, real state and ready-mix sectors. With many companies inside and outside UAE.
Accomplishments:
o Establishing IT development plan for a Dubai based development & real-estate group of companies.
Scanning & auditing the IT environment.
Preparing the IT development plan and shared with the chairman.
iCell Telecom, founded in 2015 by a group of experts in telecommunication sector with a vision to be one of the major player in the market of Handsets. I’ve been hired to formulate IT strategy for iCell Telecom, Leading IT projects that facilitate the day to day operations and increasing the productivity of all departments.
Responsibilities and Achievements:
- Leading the IT department to accomplish the IT projects and support the day to day operations.
- Developing IT strategy and annual budget plan.
- Developing IT department from cost center to profit center and sign a partnership with the following
vendors & customers:
o Samsung Gulf Electronics: Authorized reseller & service provider for their Samsung Knox
Security Solution & Mobile Device Management (MDM).
o Finalizing a deal with Transguard - Subsidiary of Emirates Group to provide them
Samsung Knox Workspace solution on their employees mobile to separate workspace from
personal space and control their employees mobiles.
o Huawei Enterprise Solutions: Authorized reseller & service provider for a full range of
Huawei enterprise products such as servers, storage, router & switches.
- Implementation and managing the ERP MS Dynamics AX at 3 subsidiary in UAE, KSA and EGYPT with
putting into concertation the different financial rules at each country such as Zakat at Saudi Arabia & VAT at Egypt (Implemented Modules: GL, AR, AP, Procurement & Sourcing, Inventory Management, Sales & Marketing, Retail and HR & Payroll in addition Business Intelligence using the AX predefined cubes & Financial Management reporter) including the following tasks:
o Participate in Analysis phase & Approval of established FRD.
o Installation of MS Dynamics AX 2012 R3 on Live, UAT & Development Server.
o System configuration & setup (Chart of Accounts, Dimensions & Master data migration) o Process design & workflow configuration.
o Integration with the CRM - SFA
o Deployment & user Training.
o UAT - user acceptance test
o Go-Live & On-Site Support.
- Implementation and managing the CRM with Sales Force Automation Solution at UAE & KSA (Managing customer relationship & day to day sales activities using Back office CRM & Motorola handhelds)
- Implementation of iCell Datacenter with centralized on-premises hybrid virtualization to support the HQ & Subsidiaries outside UAE including the following tasks:
o Solutions Comparison & Vendor Selection
o Implementation of Cisco Flex Pod using UCS C220 M4s Servers & NetApp FAS 2552
Storage.
o Implementation of VMware 6.0.
o Security Solution (Fortinet 100D + McAfee) & Internal Wi-Fi management.
- Remote Sites Connectivity through Site-To-Site VPN.
- IP Telephony inside the HQ & Remote sites.
- Group Email & Communication Enhancement project using office 365.
- Fleet Management & Tracking System (GPS).
- Access Control & Attendance Machine across branches.
Leading the IT department to support the huge business expansion during 2014 & 2015, after adding Samsung retail & Samsung after sales as a new business line.
Accomplishments: Developing IT strategy and annual budget plan, Appling ITIL to enhance the IT service performance, ERP (Moving from MS Dynamics GP & RMS to MS Dynamics AX Plan), CRM for Samsung Service (In-House development system), HR & Payroll solution, Datacenter Upgrading.
Working in partnership with clients, advising them in how to improve their IT services at all stages of IT service management to reach the maximum utilization of their IT resources and aligning IT services with business objectives.
Appointed to lead IT in a group of 13 legal entries, establishing a correction plan to transform the failed IT projects from high investment with few result to a valued IT solutions that meet the expectation of top management.
Accomplishments: SFA (sales force automation), Call Center, Upgrading Email Exchange to MS Exchange 2010, Security Solution Implementation.
Recruited to establish IT department and implement infrastructure, datacenter, business applications (ERP, SFA & HR System).
Accomplishments: Increasing the efficiency of sales by 30% and Decreasing the cost of back office by 40%, Finalizing the MS Dynamics GP -ERP & SFA (Sales force Automation) implementation.
Retained in RAYA after merge between SAMA & RAYA Distribution to manage the consolidation between business applications.
Accomplishments: Migrating from MS Dynamics GP to Oracle and consolidating retail management system for 40 outlets in one MS Dynamics RMS, establishing financial & operational reports by using Oracle Discoverer and MS SQL Analysis server.
Recruited to implement ERP-MS Dynamics GP and MS Dynamics RMS, establishing operational and financial reports, then my role extended to look over all services provided by IT department.
Lucky to be #3 in RitSol, Developing my first 2 real-life solutions for tourism agencies (hotel reservation system) & steel factory (steel pipes production & Transportation management system)
Trainee (GRADUATED PROJECT)
Master Of Business Adminstration - Strategic Management & International Business
Facuality of Business Administration - Grade Good (2000)
