Mohamed Seghir RAIAGUE

June 2010-present
British American Tobacco Algeria
HR Business Partner
Head of HR at British American Tobacco Algeria and Member of Algeria Leadership Team Have responsibility for energizing, developing, retaining and attracting truly talented people. Ensure that people have the opportunity to release their energies in a constructive and focused way and have a clear vision for the business and to foster enthusiasm to drive superior performance.

Areas covered by HR within British American Tobacco

Managing performance

• Measuring & aligning performance
• Rewarding performance
• Managing & administering benefits

Managing organizational learning and development

• Managing change
• Designing & developing the organization
• Managing organizational climate
• Learning in the organization

Resourcing

• Recruiting
• Selecting and assessing
• HR planning

Managing careers and development

• Assessing competencies and potential
• Career development systems
• Coaching and mentoring
• Training and development

Managing employment relations

• Managing employment legislation
• Managing workplace relations
• Managing HR customer services

Also in charge of the Facilities and Car Fleet Management.

2005-2010
ORASCOM TELECOM ALGERIA

In-House Talent Development Manager/Certified Trainer

•Conduct and supervise training and development programs for employees using OTA’s internal Trainers (07 Trainers).
•Plan, organize, and direct a wide range of training activities, mainly the personal development modules (Stress Management, Time Management, Communication Skills, Customer Handling)
•Conduct orientation sessions and arrange on-the-job training for new employees. •Identify and assess training needs within the firm conferring with managers and supervisors.
•Did the OTA Competency Model in order to identify the knowledge, skills, and abilities of OTA’s employees needed to perform successfully. •Involved in the Recruitment process as an interviewer in order to evaluate candidates with respect to the selection criteria and achieving the selection process.
•Participate in the HR and Admin Due Diligence for “Telecel” Centrafrique mobile telephony provider operating in the Central African Republic wich was undertaken at Telecel’s corporate office in Bangui. This work was carried out on behalf of Orascom Telecom Holding, to support Telecelglobe’s due diligence work and assessment of this investment.

2004-2005
ORASCOM TELECOM ALGERIA

Sales Quality Support Senior Supervisor

• Responsible of 05 employees.
• Conduct and supervise training programs for OTA Sales employees and Partners (POS and Distributers).
• Did 4 Training Cycles for 3000 POS, including OTA’s Products/ services and Customer Handling modules.
• Revise and establish the sale’s process.

2003-2004
ORASCOM TELECOM ALGERIA
Djezzy Shop Supervisor

• Responsible of 08 Customer Care advisors
• Manage all aspects of stock preparation; ensuring that the shop is sufficiently stocked;
• Demonstrate excellent customer service and promote good practice within the shop.
• Ensuring standards of quality, customer service and sales targets.

2001-2003
ORASCOM TELECOM ALGERIA
Customer Care Advisor

• Deal with customers’ enquiries, in a courteous and appropriate manner.
• Maintain a professional profile at all times with colleagues, clients and visitors.

1998-2001
Benrahal School-Reghaia
Natural Science Instructor

• Natural Science Instructor for 2nd and 3rd class level.