Airport Services Agent
Qatar Airways
Total years of experience :14 years, 10 Months
Responsibilities include::
• Be able to deliver 5 Star experience of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge.
• Supervising service partners’ activities for the smooth acceptance of passengers.
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Handling of company mail
• Performing pre- and post-flight administration duties
• Handling baggage claims
• Ensuring compliance with Safety and Security requirements.
• On Time Performance
Head of Maintence Department in Alpha Processing System in Belgium, Oostende, Fixing Laptops, Desktops, Responsible for Machines insides the Company, worked since 27/1/2011 until 1/12/2011 .
Senior Operations Team Member and Sales in ARAMEX Pack Plus and Removals handling ( Freight shipments Sea, Air and Land, Freight Communications, Follow-ups, arranging Surveys and preparing Quotations, Operations )
handled complaints suggestions and complex inquires