Department Supervisor- Logistics
IKEA
Total years of experience :19 years, 2 Months
Manage the staff and activities of the Sales department, including operations, recruitment, coaching, mentoring, training, scheduling and performance management
Develop, implement and follow-up the Business Plan and relevant actions in line with the Commercial Review
Provide a positive customer shopping experience through operating an efficient, organized and safe selling floor
Monitor transfer types and maintain confirmation system for returned products to achieve goals
Develop action plans and partner with all areas of the store to achieve business goals and commercial review standards
Attract, retain, develop, and inspire co-workers
Ensure a safe and respectful work environment through operating an efficient and organized selling floor,
Work as an advocate of IKEA’s environmental goals and ensure operations are structured to meet or exceed concept requirements
Promote and implement IKEA Concept throughout store according to the Sales Manual guidelines
Partner with Customer Relations Manager to operate an effective hardware/spare parts inventory system
Contribute to the Customer Relations team, lead the team and manage the Sales Area
Assume responsibility for other tasks and projects as they occur
providing help and advice to customers using your organisation's products or services;
communicating courteously with customers by telephone, email, letter and face to face;
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;
issuing refunds or compensation to customers;
keeping accurate records of discussions or correspondence with customers;
analysing statistics or other data to determine the level of customer service your organisation is providing;
producing written information for customers, often involving use of computer packages/software;
writing reports analysing the customer service that your organisation provides;
developing feedback or complaints procedures for customers to use;
developing customer service procedures, policies and standards for your organisation or department;
meeting with other managers to discuss possible improvements to customer service;
being involved in staff recruitment and appraisals;
training staff to deliver a high standard of customer service;
leading or supervising a team of customer service staff;
learning about your organisation's products or services and keeping up to date with changes;
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.