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Mohammad Al Yabrudi, IT Technical Support Engineer

Mohammad Al Yabrudi

IT Technical Support Engineer

Crystel Co.

Location
Jordan - Amman
Education
Bachelor's degree, Computer Science
Experience
9 years, 4 Months

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Work Experience

Total years of experience :9 years, 4 Months

IT Technical Support Engineer at Crystel Co.
  • Jordan - Amman
  • My current job since June 2018

Responsible for diagnosing and troubleshooting software and hardware problems,  install applications and programs, resolving network issues, configuring operating systems and using remote desktop connections to keep workflow of the call center without interruption. Responsibilities include administration of some systems like attendance system and AVAYA CMS dashboard systems.

Technical Support Engineer at Fix-it
  • Jordan - Irbid
  • December 2016 to January 2018

Responsible of providing technical support to clients, tasks included installing and configuring computers & networks, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face.

Technical Support Engineer at AIG
  • Jordan - Amman
  • March 2016 to November 2016

Administrating, monitoring, and maintaining the computer systems, Servers, and networks to ensure the smooth running of the systems within the airport, and ensuring that all users are getting the maximum benefits from them

Team Leader: Work Force Planning at Luminary Technologies
  • Jordan - Amman
  • January 2015 to March 2016

Android Developer & Software Engineer, leading a team of developers and designer.

Call Center Agent at extensia
  • Jordan - Irbid
  • November 2015 to January 2016
Software Engineer at Smart Digital Programming
  • Jordan - Amman
  • August 2014 to November 2014

Responsible of developing advanced applications for android platform including all aspects of software development from design to coding and testing.

Education

Bachelor's degree, Computer Science
  • at Applied Science University
  • September 2014

B.Sc in Computer Science

Specialties & Skills

Clustering
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Load Balancing
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Microsoft Exchange Server
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Active Directory
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Windows Server
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Network Engineering
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Network Infrastructures implementation, testing and troubleshooting
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Network Programming (JAVA)
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Computer Systems implementation, installation, maintenance and troubleshooting
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Languages

Arabic
Expert
English
Intermediate
German
Intermediate

Training and Certifications

ITIL (Training)
Training Institute:
Online Course
Date Attended:
March 2016
Duration:
33 hours
MCSE Cloud Platform and Infrastructure (Training)
Training Institute:
Pioneers Academy
Date Attended:
January 2018
Duration:
110 hours

Hobbies

  • Volunteering
    I have participated as a volunteer helping to organize many global events contests and conferences like CSIT and ACM with reputed organizations like ACPC and ASU University. I have been awarded many times with certifications of appreciation and many other awards.
  • Swimming