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mohammad aljulani, Technical Support

mohammad aljulani

Technical Support·الاتصالات السعودية stc

Saudi Arabia

Diploma, هندسة اتصالات

Work experience

Total years of experience: 17 years, 2 months

Technical Support

September 2010 - Present

الاتصالات السعودية stc

Riyadh, Saudi Arabia

September 2010 - Present

Company: STC (Saudi Telecom Company) Riyadh, KSA (www.STC.com.sa)
"Saudi Telecom Company" in IPTV section.
*configuration IPTV and ADSL by NMS"Alcatel-Huawei-Siemens"
*configuration FTTH by NMS "Alcatel "
*FTTU Subscriber provisioning and maintenance
*advanced troubleshooting IPTV and ADSL problems by
"NMS, Network Analyzer, GUI, One View, WFM, HDM, RTTS, BMS, GMG, ICMS".

Technical Support
Duties: Trouble shooting and trace problems for ADSL customers by phone thru STC applications (Network Analyzer - billing System - Radius Systems).

Company industry:
Telecommunications
Job role:
Information Technology

Spicalist Technical support

January 2018 - October 2018

Contact center company

Riyadh, Saudi Arabia

January 2018 - October 2018

Spicalist Technical support

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Support Services

pilot department

April 2009 - September 2010

الاتصالات الاردنية

Other

April 2009 - September 2010

Company: Orange JTG (Jordan Telecom Group) Amman, Jordan (www.orange.jo)
Job title: ADSL&PSTN Coordination.
Duties: Working In JTG (Jordan Telecom Group) as a Dispatcher for after sale and Digital services teams, a coordinator in the field sales and use the CCBS system (customer care and billing system).

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

arab college

August 2008

August 2008

Diploma, هندسة اتصالات

Jordan

GPA (percentage): 67%

GPA (percentage): 67%

ok

Skills

Technical Support
Expert
Technical Support
Expert
 I’ve training & full skills of dealing with Network Analyzer (Testing, Measuring & Disguises).  W
Intermediate
 I’ve training & full skills of dealing with Network Analyzer (Testing, Measuring & Disguises).  W
Intermediate
communication skills
Expert
communication skills
Expert
social media
Expert
social media
Expert
Microsoft office
Intermediate
Microsoft office
Intermediate
digital marketing
Intermediate
digital marketing
Intermediate
seller
Expert
seller
Expert
Technical Support
Expert
Technical Support
Expert

Languages

Arabic
Native Speaker
English
Beginner