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User unblocked successfully
Mohammad Almetani, Computer Operator

Mohammad Almetani

Computer Operator·Ministry of National Guard - Health Affairs

Saudi Arabia

Work experience

Total years of experience: 6 years, 9 months

Computer Operator

February 2022 - Present

Ministry of National Guard - Health Affairs

Jeddah, Saudi Arabia

February 2022 - Present

- Monitored systems in operation and quickly troubleshot errors.
- Generated reports covering details about data, system operation and error monitoring.
- Accepted tasks and documented status using ticketing system, time reports and email.
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Reacted calmly during times of highly stressed or emergency situations.
- Collaborated with vendors and contracted companies to create interfaces between internal systems and third-party assets.
Company industry:
Medical & Healthcare Equipment
Job role:
Information Technology

Technical Support

September 2019 - February 2022

Saudi Electronic University

Riyadh, Saudi Arabia

September 2019 - February 2022

- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Company industry:
Higher Education
Job role:
Information Technology

Skills

IT Technical Support
Expert
IT Technical Support
Expert
IT Operations
Expert
IT Operations
Expert
System Support
Expert
System Support
Expert
Network Support
Expert
Network Support
Expert
Software Development
Expert
Software Development
Expert
Web Design
Expert
Web Design
Expert
C++
Intermediate
C++
Intermediate
Computer Skills
Expert
Computer Skills
Expert
English
Expert
English
Expert
Microsoft Office
Expert
Microsoft Office
Expert
Programming
Intermediate
Programming
Intermediate
Database
Expert
Database
Expert
Software Development
Intermediate
Software Development
Intermediate
Cyber Security
Intermediate
Cyber Security
Intermediate
Technical Support
Expert
Technical Support
Expert

Social profiles

Personal Website
Personal Website

URL removed due to policy violation. Please contact support for further information.

Languages

English
Expert

Training and Certifications

Certifications
SQL Server Database Administrator
Nov 2019
(ISC)² Systems Security Certified Practitioner (SSCP)
Mar 2021
Show credentials
CCNA
Jun 2020 - Jun 2023
Show credentials
Diploma in Photoshop
Jul 2016
Show credentials

Hobbies

  • Photoshop, Computer Science, Cyber Security
    Diploma in Photoshop- The National Society of Leadership and Success-