Shop Supervisor
Nutrition & Diet Center
Total years of experience :14 years, 2 Months
A leading diet food brand in the Middle East, with over 100 outlets, including clinics, shops
and cafeterias
Increased the sales drastically while being an interim, which led to my promotion.
Reduced wastage, while increasing the quantity of the production forecast.
Motivated the work crew to increase productivity.
Trained new employees about food safety standards and customer service
Worked as a B2B Tech Support Associate (Voice) for US and Canada based clients, Kraft Foods Group Inc. and Mondelēz International Inc. via Mphasis’s ITO Service Desk
Troubleshot various technical issues related to VPN, Microsoft Outlook/Lync, etc. by taking remote access of the client’s computer or mobile device via HP Virtual Rooms.
Managed to easily calm down anxious clients by listening carefully, empathizing and efficiently solving their issues, which in return helped the team achieve better Customer Satisfactory Index (CSI).
Assisted users remotely to fix or install printers and other hardware devices.
Assisted users in changing password & other security settings using Citrix Mainframe.
Followed up open support tickets until the issue was fixed via Digital Workflow.
A local yet reputed hardware shop, selling products like door locks, drawer slides, etc.
Filled and shipped customer orders using company’s ERP portal.
Ensured accuracy of shipments and supporting documentation.
Hired local freelance laborers to transfer goods from/to the warehouse.
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Secured 50% of marks in the aptitude test conducted by NIIT. Participated in “Inter-School Bournvita Quiz Contest”. Participated in “All-India Camel Color Contest”. Participated in “Shriram Chits Quiz Contest”.