Sales/Service Adviser, Automotive (Operation Coordinator) fleet service
DIHONG INTERNATIONAL FZE
Total years of experience :17 years, 7 Months
Sales cum Logistics Experiences across Middle East and Africa & service Adviser (light & commercial Vehicles, heavy Equipment & spare parts) supply chain processes Executive knowledge of automobile sales/service advising gained through formal trainee work experience, (Experience in garage) technically competent & performance driven in the automotive service field (Body shop + Mechanical) As a team leader/Supervisor role Operations work like vehicles RTA passing centers, Dealer service centers and fleet companies within agreed time. Report to Manager about operations working on daily basis, & Helping Manager in preparing quotations, invoicing, packing list, COO (country of origin) and other various office works Strong interpersonal skills Ability to work with people at various levels from floor to senior management & Prepare the weekly report and forward to management Head of Warehouse Operations included loading offloading or workshop operations supervisory experience Ability to work collaboratively with a group of people in order to achieve a goal
Sales Adviser, Customer service, coordinate with Clint inform them about shipment status etc Customs PRO/Customs clearance & forwarding look after all customs work, documentation inspection work & manage all timely manner between the transportation and inspection Team loading and offloading, Fellow the e-mail & Telephonic calls then reply Supply chain process / Head of Warehouse Operations included loading offloading track & tracing shipments, transportations, contact with the truck driver, instructions, advising, & fellow up until final proceed Company vehicles RTA passing centers, Dealer service centers and fleet companies within agreed time. Report to Manager about operations working on daily basis, & Helping Manager in preparing quotations, invoicing, and other office work Keep Knowledge of DP world & Dubai Customs Rules & Regulations & update to other operations staff about new rules. (Team leading) Coordination with shipping companies about vessel detail, Delivery order status & charges keep touch with shipping companies and reply the shipping line e mail and telephonic calls
Knowledge of automobile sales/service advising gained through formal trainee work experience, technically competent & performance driven in the automotive service field (Body shop + Mechanical) As a team leader/Supervisor role (Experience in garage) Customer service Customs PRO/Customs clearance & forwarding Coordination with shipping companies about freight charges, Delivery order status & charges keep touch with shipping companies and reply the shipping line e mail and telephonic calls Import export / Head of Warehouse Operations included loading offloading Keep Knowledge of DP world & Dubai Customs Rules & Regulations & update to other operations staff about new rules. (Team leading) All operation work included vehicles RTA passing centers, Dealer service centers and fleet companies within agreed time. Communication with shipping companies inside UAE and outside UAE Biding from USA different auction like Copart, IAAI, Manheim auction And fellow the vehicle for A-Z (from buy till warehouse)
Service Advisor/Customer service Attend promptly and greet with a smile Then Ask questions and record customer requests without delay Collect accurate symptoms of complaints from the customer for quick resolutions at workshop. Clarify customer requests and open job cards, Obtained high standards of Customer Service Values Body shop Estimation for Accident vehicles & having Excellence knowledge in the automotive service field (Body shop + Mechanical) As a team leader/Supervisor role Coordination & statement insurance with insurance and surveys company about the accident vehicles and payments also Operation/workshop technical knowledge and supervisory experience, & Ability to work collaboratively with a group of people in order to achieve a goal As a team leader Strong analytical, communication and inter-personal skills with administrative competence. Report to Manager about operations working on daily basis, & Helping Manager in preparing quotations, invoicing, and other office work Strong interpersonal skills Ability to work with people at various levels from floor to senior management & Prepare the weekly report and forward to management attended the meeting with PAK. Suzuki trainee session (certificated) & insurance companies