Assistant General Manager - Sales director
AL BADA RESORT
Total years of experience :7 years, 3 Months
Sales Director
Duties :
• Responsible for devising ways to attract the guests and thereby increasing the profit of the company.
• Working in association with the sales team or the owner and/or the Manager of the hotel; setting the goals to improve marketing strategies.
• Implementing meetings and plans for hotel promotional events and activities. Reviewing some guest comments and suggestions additional for promoting the company.
• Should increase sales by putting the prime features of the hotel known to the prospective guest.
• Notifying the guest most specially the regular guest about the updates facilities and services etc of the hotel; therefore, should know about all the services provided by the hotel to do proper marketing.
• Should continuously gain experience as well as in marketing / hospitality as generally required.
Assistant General Manager
Duties :
• Ensuring all operational activity leading to profitability for the property. Directly reporting to the GM. on the daily operations and updates on planning and projects.
• Accommodation Through having a clear understanding and awareness of the available and potential markets for the resort to manage the room reservation in such a way as to optimize the occupancy ration and room rates for the hotel
• Research and recommend room rates for implementation
• Plan work schedules
• Assist in dealing with customer complaints and comments
• Assist in dealing with proplems as they arise and day to day trouble shooting.
• Make sure events and meetings run smoothly
• Supervise maintenance, supplies and furnishings.
• Ensure compliance with licensing laws, health and safety and other statutory regulations
• Confer and cooperate with management personnel in formulating administrative and operational policies and procedures.
• Responsible for day-to-day management of the hotel operation.
• Be accountable for responsibilities of department heads in their absence.
• Leading various internal and external meetings
• Attend and network in industry sectors likely to generate new and additional business.
• Develop profitable joint promotions.
• Initiate and execute together with individual hotel teams tactical marketing activities.
• Cooperate with employees from all departments.
• Check VIP levels for all arriving VIPS
• Strong communication with all the operational departments .
• Follow up on action plans.
• Undertake regular inspection in whole the property.
• Agree and implement actions to continuously improve the guest experience
• Demonstrate a high standard and personal presentation, ensuring good personal hygiene of self and team
• Ensure that common objectives are executed seamlessly and professionally
• Managing Sales and Conversion
• Support the implementation of revenue generation initiatives
• Support the delivery and measurement of promotional activities, including staff incentives
• Maximise incremental sales opportunities by adding customer value at every opportunity
• To provide a clear handover during shift changes and ensure each shift is reviewed and handovers/briefings are carried out
• Assisting in management/running of staff meetings, ensuring the team are fully briefed and action points are recorded and achieved
• To ensure all staff are well briefed on their responsibilities and are given constant supervision and motivation on all aspects of their work
Manage monthly stock-takes and review results and variances with relevant departments
• Ensure that in house control systems/audit requirements are adhered to
• Control costs without compromising standards and customer experience
Forecast potential revenues and costs for revenue/cost centers, with particular reference to labour forecasting
• To build and maintain an efficient team of employees, driving
Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.Prepares reports by collecting, analyzing, and summarizing information.
Maintains quality service by establishing and enforcing organization standards
PROCESSING CHECK IN AND CHECK OUT OF THE GUEST
WELCOMING AND ENTERTAINING THE GUEST
