Assistant IT Manager
TIME Hotels
Total years of experience :17 years, 0 Months
- Providing operational support, incident and problem resolution on Windows platform- (Active Directory, Group policy, Backup system (Iperius), Desktop Support, Mcafee antivirus (ePolicy Orchestrator 5.3.0), Manage Engine Desktop Central. Applications- (MS-Office, SharePoint, Mail Management - Office 365, Skype for Business, Outlook configuration, ).
- Maintaining Desktops, Laptops, Aruba Wireless system, Network Printers, Avaya IP phone system, (HSMX) TigerTMS and Ucopia System for guest Internet, Gate Protect and Checkpoint firewall, Messerschmitt Magnetic Door Lock system.
- Handle the PMS related issues of Opera, Infrasys POS, Sun System (Finance), eDocs-Oasys and Bayan (Human Resourses), SCM and Sky Jana (Material Inventory).
- Provide Technical support related to IT matters, like:
• Network and applications Management.
• Computer systems management.
• Monitoring the condition of network.
• Monitor bandwidth usage.
• Systems backup procedures are followed regularly.
• Latest anti-virus is running successfully.
- Maintaining, installing and supporting the use of computer equipment and peripherals for administrative use within the Hotel.
- Maintain an accurate record of software licenses.
- Maintain a detailed stock record of IT hardware and peripherals.
- Maintain the devices Inventory.
- Liaise with IT equipment suppliers and vendors in the event of technical issues.
- Maintain the documents and update the complains tickets on spicework.
- Providing IT-Support to staying Guests at Hotel.
- Following all IT-checklist task and complete on daily basis.
► Projects:
- Completed the new property project in Jeddah-KSA. (TIME Beach Villas Resort)
Include Servers Installation (AD, DNS, DHCP, OU, Users creations and access rights, Avaya IP office configuration (Create the groups, extensions with policy), Access Points Installations. Network printers configuration. Door locks configuration. Call account server iTiger, Provide full support to PMS implementation team.
- Completed the new property project in Wakra-Qatar. (TIME Rako Hotel).
Include Servers Installation (AD, DNS, DHCP, OU, Users creations and access rights, Avaya IP office configuration (Create the groups, extensions with policy), Network printers configuration. Call account server iTiger, Provide full support to PMS implementation team.
- Act as Project Manager to implement the network in TIME Dunes Hotel Apt. (three properties) as per the standard of TIME Hotels. Provide full support to XnProtel team to implement PMS and POS system and installed to required server for the DC, CAS, Key and Interfaces.
- Completed the new property project in Sharjah. (TIME Express Hotel).
Act as Project Manager Include Servers Installation (AD, DNS, DHCP, OU, Users creations and access rights, Avaya IP office (Create the groups, extensions with policy), Networking part with VLAN creation printers configuration. Call account server iTiger, Provide full support to PMS implementation team. Digital Headend TV system and Aruba Wifi Solution.
- Providing IT-Support to entire hotel’s IT Infrastructure including Servers, Desktops, Laptops, Mail Management, Outlook configuration, PoE Switches for Wireless Access Points, Network Printers, IP TV, IP phone, PMS, Magnetic Door Lock system with (door’s s/w updating etc.).
- Coordinate and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.
- Provide general Technical support related to IT matters, like:
• Network and applications Management.
• Computer systems management.
• Monitoring the condition of network.
• Systems backup procedures are followed regularly.
• Monitor and maintain the anti-virus running successfully.
- Maintaining, installing and supporting the use of computer equipment and peripherals for administrative use within the Hotel.
- Maintain an accurate record of software licenses.
- Maintain a detailed stock record of IT hardware and peripherals.
- Liaise with IT equipment suppliers and vendors in the event of technical issues.
- Providing IT-Support to staying Guests at the Hotel.
Briefing in Adfactors PR Pvt. Ltd. as residence engineer. Maintaining the entire IT setup including Desktops, Laptops, BlackBerry, firewall, Windows 2003 (DC, ADC & ISA) servers with group policy, user rights and management, users Profiles, file share management.
Worked as Residence Engineer, handling the entire computer setup of about 100 nodes. Maintenance and troubleshooting of Desktops and Laptops.