Mohammad Khammash

• Orchestrated the planning, organization, and seamless execution of multiple projects, ensuring their timely completion.
• Strategized, organized, and launched regional initiatives focused on driving digital transformation and market expansion.
• Amplified company revenue by over USD 10M and significantly expanded the customer base and market share through the successful execution of strategic projects such as STC Pay, Banque Saudi Fransi, Commercial Bank of Qatar, and Zain Cash Jordan.
• Led the creation, implementation, and management of a governance and intake process for the regional portfolio, resulting in a 20% increase in productivity and reducing overall project duration by one month per project.
• Led and managed the partner integration team, efectively assigning members to various projects and providing consistent coaching to enhance their skills continuously.
• Vigilantly ensured project compliance with Western Union Guidelines and local regulatory requirements.
• Spearheaded the implementation and launch of Western Unions first Whitelabel partner.

• Strategically planned, budgeted, defined, and initiated numerous digital projects, encompassing website and application development which created more than USD 5M in new revenue.
• Managed and executed numerous projects as part of the Global Digital Expansion initiative, leveraging AGILE and Waterfall methodologies.
• Organized and facilitated regular training seminars for Western Unions Agent frontline associates and back-ofice staf, fostering eficiency and professional development.
• Revamped and optimized support team processes, resulting in increased eficiency and a 5- minute reduction in call times.
• Spearheaded the implementation of Value Brand concepts in the region, aiming to regain market share and enhance revenue generation through the design of comprehensive training and implementation guides.

• Successfully managed multiple integrations, initiatives, and projects at both regional and global levels, ensuring compliance with regional regulatory requirements.
• Organized regular training seminars for Western Unions Agents front-line associates and back-ofice staf of Western Union Agents to align with company goals and objectives.
• Maintained communication with various internal departments and external organizations to track progress towards achieving company goals, vision, and objectives.
• Directed the regional rollout of the Value Brand concept, employing PMP and AGILE
• methodologies to develop comprehensive training guides and materials.
• Prepared weekly reports for internal project stakeholders and weekly/biweekly KPI reports to evaluate regional performance in critical ongoing initiatives.
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• Partnered with Global Compliance department on the Know Your Agent project, and successfully completing all annual targets.
• Supported Western Union agents in completing their KYA questionnaires, by addressing their questions and concerns.
• Devised weekly reports for stakeholders as well as weekly and biweekly KPI reports to identify and evaluate regional performance for key initiatives.

• Conducted comprehensive profiles of prospective clients and meticulously updated the Oracle Database with pertinent information.
• Provided informative guidance to clients regarding available products and services, and adeptly addressed their queries and concerns.
• Collaborated closely with the business development team to assess and qualify potential client leads, ensuring efective communication of outcomes.
• Expanded expertise in Oracle products and services through active participation in routine technical training sessions.