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Md Rashedul Alam, MANAGER

Md Rashedul Alam

MANAGER·Al Thouq & Al Karam Restaurant,

United Arab Emirates

Master's degree, English

Work experience

Total years of experience: 3 years, 0 months

MANAGER

February 2025 - Present

Al Thouq & Al Karam Restaurant,

Sharjah, United Arab Emirates

February 2025 - Present

+ Manage daily restaurant operations and customer service activities.
+ Handle cash register operations and daily financial transactions. + Mai ices, cash flow statements, and stock records.
«+ Procure supplies and coordinate inventory requirements.
+ Create promotional materials using ChatGPT and Gemini + Resolve customer concerns professionally and ensure customer satisfaction.
+ Implement up-selling and cross-selling strategies to increase sales. + Train staff on customer service etiquette and communication skills.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

SALES & CUSTOMER SERVICE REPRESENTATIVE

June 2024 - January 2025

Abdullah Textiles & Fabrics Trading,

Dubai, United Arab Emirates

June 2024 - January 2025

+ Assisted customers with product selection and inquiries. + Measured and prepared fabric orders according to customer requirements. Coordinated packing and delivery arrangements.
+ Responded to customer requests and ensured timely service. : d positive customer relationships and repeat business.
Company industry:
Textile & Apparel Production
Job role:
Sales

DOCUMENT CONTROLLER & SALES ASSISTANT

January 2024 - May 2024

Al Shams Technical Service,

Dubai, United Arab Emirates

January 2024 - May 2024

+ Prepared quotations and customer documentation. + Maintained cash flow and financial records + Coordinated site visits and customer consultations. + Procassncl labor payment recon! + Assisted customers with inquiries and service requirements.
Company industry:
Technical Maintenance & Repair
Job role:
Administration

SALES MANAGER

July 2023 - December 2023

Boulevard Aluminium & Glass Works,

Ajman, United Arab Emirates

July 2023 - December 2023

+ Prepared quotations ane followed up on customer ingui Bilt strong relationships with customers and contractors. + Promoted products and generated sales opportunities. + Coordinated procurement and project requirements. + Maintained accurate financial and customer records. + Assisted customers with product recommendations and solutions.
Company industry:
Installation & Technical Services
Job role:
Sales

Education

University Of Chittagong

November 2017

November 2017

Master's degree, English

Bangladesh

University Of Chittagong

November 2016

November 2016

Bachelor's degree, English

Bangladesh

Skills

Creativity

Expert

Teamwork

Expert

Honesty

Expert

Computer Skills

Expert

Fast Learning

Expert

Teamwork

Intermediate

Communication

Intermediate

Fast learning

Intermediate

Mental ability

Intermediate

Content Writting

Intermediate

Technical writing

Intermediate

problem solving

Intermediate

mail

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BUSINESS OPERATIONS

Intermediate

CASH HANDLING

Intermediate

CASH REGISTER

Intermediate

COMMUNICATIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER SERVICE DESK

Intermediate

HOSPITALITY

Intermediate

SALES

Intermediate

Creativity

Expert

Honesty

Expert

Computer Skills

Expert

Social profiles

Languages

English

Intermediate

Hindi

Intermediate

Memberships

Chowdhury Foundation

General Manager

January 2014

Training and Certifications

Certifications
New Horizons Foundation
Jul 2009

Hobbies and interests

Reading News
Volunteering
Traveling
Content Creation
Editing
Writting articles
Reading books
Travelling
Playing Cricket