Senior Operations Manager
fetchr
Total years of experience :9 years, 9 Months
- Managing 400+ employees across the region.
-Responsible for first, middle and last mile delivery day/night operations ensuring Operational KPIs are met and excellent customer experience is maintained.
-Managing inventory levels and order backlogs via workforce planning and resource management.
-Achieved company's highest consistent delivery performance till date by developing dashboards to monitor and audit Driver and Team Leader performance and identifying + preventing driver mistakes.
-Achieved the minimum number of customer complaints among all countries fetchr operates in.
- Developed scalable SOPs, Dashboards, and KPIs that provide visibility to management into resource utilization, inventory levels, vehicle utilization, fuel usage and achieve Operational excellence.
- Launched and lead various Business Improvement projects kingdom wide.
- Achieved savings of SAR 1.4million per annum by tracking fuel usage and introducing dynamic fuel reimbursement for drivers.
PROJECT MANAGEMENT of LOGISTICS PROJECTS:
- Planned, Monitored and executed a 3PL project for a major client in the Government Sector. Required daily coordination
between client, contractors, suppliers and senior management. Provided weekly reports to senior management and client
on progress.
- Worked with international consultants from Singapore and developed standard operating procedures (SOPs) for Operations,
Healthcare Logistics, Material Handling and Operational Safety.
- Designed warehouse floor plans, CCTV and access control security systems and racking systems (NA, VNA, WA etc.).
- Worked with QRM and Legal departments on obtaining SFDA, Civil Defense, Municipality, TAPA and ISO certifications for
company facilities.
- Managed suppliers from sourcing till delivery and installation for forklifts, racking systems, office supplies, material handling
equipment, HVAC, cold rooms, freezers, temperature monitoring systems, cold-chain vehicles and security systems.
- Worked with a major Telecom provider in the Kingdom on a last mile delivery (LMD) project. Developed the business process,
business rules, service level agreements (SLAs), operational guidelines and the reporting procedures.
OPERATIONS MANAGEMENT & OPTIMIZATION:
- Worked with international consultant in designing and improving the current ‘Hub & Spoke Network’ non-linear optimization
model designed using LINGO.
- Worked on data gathering and analysis and developed model constraints in line with the business requirements of the
company.
- Responsible for Kingdom-wide Express and Line Haul services’ route re-structuring & optimization.
- Re-engineered existing operating procedures to improve resource and space utilization.
- Conducted statistical studies on operational requirements; Personnel requirements, Equipment & Fleet requirements etc.
- Redesigned existing facilities to improve workflow and ergonomics.
Industrial Engineering Intern at Nestlé Waters (AL-Manhal), Riyadh, Saudi Arabia
- Pick-list and stock management to ensure the inventory is accurate and retail floor is always filled.
- Maximized warehouse space utilization by carrying out independent projects to eliminate wasted space.
- Carried out periodic Inventory audits to eliminate ghost locations and ensure all products are located and accounted for.
- Worked with warehouse supervisor on small projects for improving warehouses practices.
- Application of basic industrial engineering tools such as root-cause analysis, supply and demand planning, logistics and safety.
- Introduced to the Nestlé Continuous Excellence (NCE) program and six sigma standards.
- M.Eng Industrial Engineering
- 1st Class Honors. - Merit based scholarship recipient.