Mohammad Rizq

• Achieved a 40% increase in non-warranty service profitability through strategic KPI-driven workflow optimization and effective team training.
• Enhanced Turnaround Time (TAT) and First-Time-Fix Rate, leading to a 20% boost in Customer Satisfaction Index (CSI).
• Mentored and developed a team of 6 Service Advisors, significantly improving upselling performance and customer satisfaction for BAIC & Maxus clients.
• Implemented 5S methodology in the workshop, resulting in improved technician productivity, operational efficiency, and overall service quality.
• Successfully reduced pending job cards, streamlining service processes and enhancing customer experience.

• Led a team of technicians to deliver precise diagnostics and superior repair quality, enhancing customer satisfaction.
• Acted as the primary technical authority, expertly resolving complex electrical and mechanical issues using advanced testing and programming tools.
• Oversaw workshop operations, optimizing workflow and ensuring tasks were completed efficiently and effectively.
• Championed safety and service protocols, fostering a culture of excellence and consistency in repair quality.
• Streamlined inventory management of spare parts and workshop resources, reducing downtime and improving service delivery.

• Streamlined the recording and prioritization of daily service requests, enhancing workflow efficiency and ensuring timely repairs.
• Acted as a liaison between customers and technicians, fostering effective communication and expediting vehicle diagnostics and issue resolution.
• Resolved customer complaints with a focus on satisfaction, while meticulously maintaining service records and adhering to company policies.
• Enhanced technical operations by providing critical support to technicians, optimizing repair processes, and coordinating spare parts effectively.
• Developed a proactive approach to service management, contributing to improved customer satisfaction and operational excellence.

• Directed a team of 25 technicians, significantly improving production line efficiency and maintenance protocols.
• Oversaw the operation of essential equipment such as pumps, compressors, and generators, ensuring peak performance and reliability.
• Applied expertise in electrical and control circuit diagnostics to swiftly identify and resolve technical issues, enhancing service delivery.
• Proactively managed emergency responses, implementing effective strategies that reduced downtime and boosted overall productivity.
• Ensured meticulous calibration of equipment, contributing to operational excellence and compliance with industry standards.
• Fostered a culture of continuous improvement and teamwork, aligning team goals with organizational objectives for enhanced service management.