City Manager
Uber
مجموع سنوات الخبرة :6 years, 6 أشهر
Leading a team of sellers and account managers to drive
commercial strategy and priorities of Uber Eats across the
Canadian Market
Improving our platform selection by creating and
implementing sales and acquisition strategies
Monitor and execute on operational priorities that will improve
city specific operations including reliability, delivery metrics &
eater experience
I led the book of business with the highest value within the
SMB account org on the Uber Eats platform. Within that, I
worked to ensure 100% customer retention by identify key
risks within it while ensuring quarter to quarter growth
From high product adoption to location expansions, I strived to
build meaningful & lasting relationships to make Uber Eats the
delivery platform of choice for our restaurant partners.
Responsible for mapping out and managing a 70+ account
book of business with an ARR of $1.7 million
Expand revenue by 15% within current customer base by
prospecting and building pipeline while building strong
personal relationships with existing customers
Worked closely with the regional account team (RVP’s,
Account Executives) to a build a strong pipeline of potential
business by prospecting into mid-market Canadian companies
and helping them understand the power of the Salesforce
ecosystem and how it can help kickstart their digital
transformation journey.
) Mastership in the fundamentals of account management - Applied the fundamentals of a customer-centric approach of Sales as a Science including question-based discovery, storytelling, orchestrating impact reviews, managing customer conflict, trade & expanding partnerships.