Commercial & Logistics Manager
Wahyd Logistics
Total years of experience :14 years, 10 Months
• Cultivate and nurture relationships with potential clients and key decision-makers, fostering trust and confidence in alignment with organizational strategy.
• Conduct comprehensive meetings with prospects and customers to gain insights into their organizational needs, requirements, and business objectives.
• Leverage market knowledge and competitor analysis to identify and develop the company’s unique selling propositions and differentiators.
• Continuously monitor industry developments and opportunities, refining propositions to stay ahead of market trends.
• Strategically drive client engagement through a tailored contact strategy, utilizing face-to-face meetings, telephone, and email communication to achieve service targets.
• Collaborate closely with internal stakeholders to align business demand with transportation plans, ensuring seamless coordination.
• Lead transport teams in achieving customer service goals and meeting service level agreements, promptly resolving any operational or customer issues that arise.
• Maintain meticulous records and administration of transport paperwork, including daily time sheets, job updates, and Proof of Delivery (POD).
• Update and manage customers’ systems and Key Performance Indicators (KPIs) related to our operations, ensuring alignment with their business objectives.
• Provide effective supervision to staff, fostering cross-functional cooperation with other departments to optimize operational efficiency.
• Monitor key performance indicators to identify areas for improvement, implement corrective actions to enhance planning processes and drive continuous optimization.
• Conduct regular profit and loss (P&L) analyses to support the profitability of all activities, taking proactive corrective actions as necessary.
• Ensuring Country Procurement/Logistics run efficiently and effectively with a strategic view on opportunities to improve.
• Planned, managed, and evaluated procurement and logistics operations liaising with branches, Maintenances/Operation team, Sales/Marketing team, Suppliers/Vendors, 3rd Party Logistics & transportation companies, and outsourced Warehouse companies.
• Contribute to creating and implementing the best logistics and procurement practices, strategies, policies, and procedures to aid and improve operational performance.
• Procure components, raw materials, and other supplies at the optimum price, quality, and service to satisfy business requirements.
• Analyze suppliers and vendors, negotiate prices and carry out comparisons to expedite procurement/logistics processes regarding pricing, specifications, signing contracts, purchase orders, and so forth.
• Manage inventory levels & ensure it reconciled ERP (Dynamics 365) stock in hand with the physical inventory counts on a monthly basis.
• Analyze, create & Implemented the SOP process for the Logistics department such as how inventory flows through logistic operations network and the decisions behind that movement.
• Liaise with transportation companies to create a good working relationship to be able to strike good negotiations for transportation of goods, and to prevent hiccups that may arise
• Developed and created management reports to measure KPIs (Key Performance Indicators) and effectiveness of business processes within the Logistic Operations.
• Utilize developmental strengths to drive a healthy team culture that includes open communication, personal development, and strong organizational skills.
• Develop logistics team by ensuring proper training is completed, while also upholding brand expectations through active coaching conversations.
• Analyzed team member's strengths and abilities, and reorganized team responsibilities accordingly, improving overall team productivity
• KPIs: On Boarding Riders, Vendors Performance, Churn, NPS, Maintaining City FF, Riders’ Experience
• Use a data driven approach to understand underlying reasons for supply shortage and drive initiatives to ensure optimal supply utilization.
• Maintaining day-to-day records of supply growth, performance, and quality with regular analysis and reporting of findings.
• Troubleshooting captain problems, analyses and reporting of the issues, solving and assisting in the implementation of solution.
• Leading the team to provide top-notch rider support, growing the supply, and managing the day-to-day supply operations.
• Continuous Improvement on the processes and improving product to seal loopholes in the system and work on reporting to help the management understanding supply pains.
• Running and assessing different retention experiments and building playbooks of best supply practice
• Leading daily, Weekly communication plan, and Collaborating with Operations, Compliances, Quality and Performance teams.
Key Achievements:
Increased profit by 40%, successfully managed and lead contract function in the international competitive bidding process with a success rate of 40% approx. Instrumental in devising a strategy for a negotiated settlement and successful close-out of legacy projects with the recovery of approx. 119%, which were otherwise long held-up.
Established regional office from scratch, trained and developed inventory in healthcare and medical devices verticals.
• Oversee sourcing, selection, and hiring of customs clearance agents in order to enhance customs clearance times and avoid financial penalties.
• Responsible for interface with customers and company sales representatives to receive orders, returns, and fulfill customer needs.
• Office Management: Manage regional office, liaison with management regional offices (i.e. CRM, AR/AP, Sales Support, Supply Chain etc.) to ensure smooth function of operations.
• To Ensure consistent supplies of all the products to our Partners supported by cost savings and by having handy alignment with the DC.
• Build right procedure of realistic demand plans in collaboration with sales & marketing - liaise with Sales Director to reflect market needs on monthly basis.
• Develop and implement SOPs across the operations, improved customer service by taking several initiatives for quality management.
• Accounts Payable: Timely and accurate preparation and submission of Accounts, ensure accounts are maintained documented according to the standards.
• Worked on the quotation, sales orders, delivery, post goods Issue, billing, special sales orders, and document flow in the sales process.
• Purchased requisition, purchase order, inbound & outbound deliveries, goods issue and receipt, inter-branch transfers.
• Responsible for the customer service of the eastern region in KSA & Bahrain.
• Forecast services and products to meet the business needs regularly.
• Act as the one point contact to all the queries related to the portfolio managed in the region and thereby support the Master data team to rectify/amend the product across the Country.
• Supported Product Managers to update product information like pricing, product hierarchy, material type in SAP, and pricing analysis for Project tenders.
• Responsible for the smooth functioning of operations on day to day basis.
• Inventory, office stock, and ordering supplies as necessary, keep physical & dolphin balances equal and reduce variances.
• Bid preparation, pricing, and review activities for government projects.
• Prepare all reports and present them to higher management on a regular basis.
• Successfully generated new customers and retained current by improving customer commendations.
• Primary responsibility was to attend calls & reply to the customer’s queries.
• Attended inbound calls & make outbound calls to assist customers who have specific inquiries.
• Coordinated with sales, accounts receivables manager, and the delivery team to assure customers delivery on time.
• Prepare Government and local tenders.
• Keep a track record of all special items ordered, other responsibilities as required.
• Primary responsibility was to verify information, operating data entry devices and preparing documents, and data entry.
• Verify inventory computations by comparing them to physical counts of stock and
• Marking stock items using identification tags, stamps, etc.
• Investigate discrepancies or errors. Deciphering garbled recordings, sloppy handwriting, or faded text and transforming them into digital data.
* Undertake various tasks such as postings to general journal and general ledger, A/P, A/R, generated P&L reports and Balance Sheets
* Carried out bank reconciliation activities and managed several client accounts independently.
* Assisted in company accounting reconciliations.
* Keep track of petty cash accounts.
* Assisted other team members of accounting department when required.
