Head trainer / Acting as Shift Supervisor
HARD ROCK cafe
Total years of experience :9 years, 11 Months
• Managing Performance, Reporting and Information Distribution
• Team Building, Multi Culture and Diversity
Work Experience
Jul 2013 - Jan 2014
HARD ROCK cafe - Nabq - Sharm Elsheikh, Egypt.
Head trainer / Acting as Shift Supervisor
Roles & Responsibilities: ➢ Training new recruits..
➢ Assigning stations to servers.
➢ Supervising the kitchen, the bar, the host stand & the restaurant tools prior to opening on daily basis.
➢ Handling customer complaints
➢ Backing up the team in cases of shortage.
➢ Problem resolution and escalation to solve problems
➢ Pushing the sales.
➢ تدريب المستجدين.
➢تخطيط مكان العمل و توزيع المهام.
➢الاشراف على مناطق العمل المختلفة المطبخ /البار/المطعم.
➢ الاهتمام بشكاوى العملاء
➢ دعم الفريق فى حالة نقص الموظفين .
➢ حل المشاكل و التصعيد
➢ التحفيز لرفع المبيعات و الاشراف عليها.
Apr 2013 - Jul 2013
LITTLE BUDDHA - Sharm Elsheikh, Egypt.
Marketing department
Roles & Responsibilities:
➢ Conducting market researches & data collection.
➢ Marketing the diner and the club services.
➢ Follow up on the clients.
➢ Meeting sales target.
Nov 2010 - Mar 2013
LITTLE BUDDHA - Sharm Elsheikh, Egypt.
Host (F & B department)
Roles & Responsibilities:
➢ Set up of the host stand, VIP reservation book.
➢ Controlling the entrance for the diner and the club.
➢ Guiding customers to their stations.
➢ Problem resolution and handling complaints.
➢ Handling hotels reservations.
Nov 2008 - Apr 2010
HARD ROCK cafe - Naama bay - Sharm Elsheikh, Egypt.
Trainer
Roles & Responsibilities: ➢ Training and validating new recruits.
➢ Refreshing the team on regular basis.
➢ Team building and motivating
➢ Solving problems and handling customer complaints.
➢ Pushing the sales.
Oct 2005 - Nov 2008
HARD ROCK cafe - Naama bay - Sharm Elsheikh, Egypt.
Server
Roles & Responsibilities: ➢ Serving customers.
➢ Responsible for the average of 20 clients within my station.
2003/2005
Media line adv - Egypt
Public relation executive
Roles and Responsibilities: ➢ Responsible of the exhibitions organization
➢ Responsible of clients accounts handling & follow up
2008: Trained to train the planet certificate and course, Hard Rock.
1998: Institute of commerce. Graduation Grade: Good Professional Courses
ادارة اعمال و محاسبة 75%نسبة / جيد