MIS Specialist
National Bank of Kuwait
Total years of experience :18 years, 4 Months
• Identify internal clients' data requirements and in coordination provide expected deliverables
• Apply cross-checks and testing methods to assure data quality
• Manage monthly campaign lists generation as well as monitoring the success rate of these campaigns
• Develop automated reports based on end-user specifications
• Delivery of service efficiency analyses based on performance measures to ensure quality of service
• Extract and analyze data for Management
• Facilitate, solve, interact and provide a high level of customer service that would exceed customer expectations as well meeting the departmental goals.
• Evaluate customer concerns and resolve problems towards customer satisfaction.
• Greet customers in a courteous, friendly and professional manner.
• Secure customer satisfaction in every interaction in a professional manner.
• Stay updated on products, services, promotions, procedures
• Suggest sales to customers by introducing products (especially new products).
• Own and manage the customer relationship, resolving calls in an efficient and timely manner.