Technical Supervisor
Al-Mana Motor Company W.L.L - Aftersales Dealership (Ford, Lincoln, Jeep & Chrysler)
Total years of experience :9 years, 2 Months
Review the monthly performance in collaboration with other team leaders to determine where
improvements can be made
* Oversee various work tasks performed by technicians to ensure that customer demands are being
met and all company regulations are being followed.
* Orient new team members (e.g. explain work hours, procedures, use of equipment etc) to
familiarize them with work surroundings.
* Communicate effectively with customer on future problems and repairs that might needed to
address.
* Maintain Customer Service Index (CSI) rating by resolving customer complaints as per
dealership policy.
* Handling new client enquiries and acting as the face of business.
* Explain the customer about the Estimate and the cost of service and also about the parts.
* Follow up with Customer on services provided; ensure they are satisfied with the work
performed.
KEY ACHIEVEMENTS
* Promoted from Technical supervisor to Service advisor, because of excellent performances
* Introduced a customer scheduling system which completely diminished chances of overlapping
customer’s appointments.
* Consistently providing the same high level of service that generates sales, satisfies the
customers, and supports the team all the time every time.
* Recognized by directors as the best customer service representative.
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