Operation Engineer
Oracle - United Arab Emirates
Total years of experience :15 years, 5 Months
• Automated and streamlined software deployment pipelines using Oracle Cloud DevOps services, in addition to other Cl/CD tools such as Jenkins and GitHub actions to reduce deployment time and increase efficiency
• Managed multiple Kubernetes clusters (vanilla, OKE, GKE, and EKS) as a container infrastructure and scalability-focused application deployment platform
• Secured Kubernetes clusters in different levels, including cluster setup, cluster hardening, system hardening, minimizing microservice vulnerabilities, securing the supply chain, monitoring, logging, and runtime security, to creating automation for deployment and configuration using laC tools and ensured compliance with security policies
• Monitored system performance using tools such as Prometheus and Grafana, identified and addressed performance issues to maintain optimal system operation
• Fostered collaboration within the team, facilitated effective communication, and promoted the culture of continuous improvement
• Led the implementation and support of Cerner Millennium solutions for hospitals and PHCs
• Collaborated with cross-functional teams to ensure seamless integration of Oracle systems with existing infrastructure
• Conducted training sessions for end-users and support staff, improving overall system adoption and utilization
• Troubleshot complex technical issues, maintaining high levels of customer satisfaction
• Identified and recommended process improvements, resulting in a 22% increase in efficiency
• Carried out go-lives activities within hospitals and clinics with the appropriate participation, handholding, and change management procedures
• Assured 100% SLA compliance by delivering quality response service daily with the assistance of other functions and external suppliers
• Provided the network infrastructure support, which included servers, switches, routers, firewalls, Cisco Call manager, IP Phones, load balancers, Faxes, and UPSs
• Conducted regular system audits to ensure optimal performance and security
• Reduced downtime by troubleshot and resolved complex network and system issues
• Accomplished 100% compliance with internal security policies, ensuring network security through regular vulnerability assessments and implementation of security policies
• Improved system performance by 10% by performing routine system maintenance and upgrades to ensure high performance and reliability
• Designed, configured, and maintained servers, storage systems, ensuring HA and security
• Conducted system upgrades, data migration, and system performance optimization
• Achieved 100% client satisfaction by Collaborating with the clients to assess their needs and requirements, then developed solutions that exceeded client's expectations
• Documented system configurations, procedures, and policies to ensure applications continuity
• Reduced operational costs by 10% by working closely with vendors and service providers to manage and maintain software and hardware licensing, contracts, and service agreements
• Developed and maintained backup and disaster recovery procedures
• Administered system and network audits to ensure compliance with client's policies and standards
• Improved the company's IT infrastructure and processes, using emerging technologies and industry trends
• Developed and managed client's networks infrastructure, including routers, switches, firewalls, load balancers, IPS/IDS, servers, and storage
• Delivered 100% client satisfaction by helping the clients to determine business, functional and technical requirements for applications deployment
• Investigated and troubleshoot network failures. Resolved network issues within SLA
• Improved performance by plan, develop, test, and deliver system enhancements and upgrades
• Implemented and enforced policies and procedures related to network
• Administered RedHat and Microsoft Windows Servers
• 2007: B.Sc. in Information Technology (HONOURS), Sudan University of Science & Technology, Sudan. Class of Award: SECOND CLASS- DIVISION ONE
