Team Leader
IKEA
Total years of experience :28 years, 3 Months
Saudi Arabia & Bahrain - Riyadh
•Facilitated smooth and efficient store operations through effective cash management, including drawer preparation, loans, deposits, cash pickups, etc...
•Issued receipts for purchases and gifts .
•Worked with customer service to resolve issues .
•Exemplified outstanding customer service standards through efficacy & proficiency, leading team members by example.
successful partnerships with customers through outstanding levels of service for continued customer loyalty.
•Provided service with a smile, offering courteous, helpful advice to best-meet customer needs.
•Provided professional and courteous service at all times.
Saudi Arabi & Bahrain - Riyadh
•Coaching, Mentoring, and Developing Staff by empower and delegate to take responsibilities in their jobs and goals .
•Implement and secure the efficient response and resolution of customer issues within the agreed service level .
•Reviewing the satisfaction rate consistently to exceed KPI targets .
•Fostered positive employee relationships through effective communication, training, and career development .
Saudi Arabia & Bahrain - Riyadh
•Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
•Assisted customers with alteration appointments, special order requests and arranging merchandise pick-ups at alternative locations.
•Mentoring MOC, and CRM Cases .
•Coordinating with 3PL .
•Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.