Mohammed Abu Jazar

North & Eastern Amman Area Manager, Distribution & Customer Care – Retail at Umniah

• Other
• November 2006 to December 2014

 Managing and controlling Service level, and VMS (Quality of service) targets at retail channel.
 Driving (postpaid, prepaid, broadband, 3G ) performance distribution expansion, trade visibility &engagement
 Managing and assigning Mystery shopper project for retail channel.
 Motivation programs that help boosting up the staff moral
 Regular inspection visits to the shops to insure control quality assurance
 Set a plan that consists the main customers needs and requirements
 Training to all staff (supervisors, sales representative, each as required )
 Providing sales & target achievement reports on daily, weekly & monthly basis.
 Providing regular market feedback related to price and customer requirements.
 Managing Area stock and insure zero variances.
 Training the new employees (selling skills, product, script, vas, roaming, broadband )
• Establishing new branches for the dealers
• Report on hiring new employees, supporting and train them
• Follow on the big account names and after sales service
• Survey on the areas that needs to improve umniah point of sale
• Satisfy the corporate needs of the after sales service