Senior Family Management Advisor
JOYY Inc.
مجموع سنوات الخبرة :6 years, 5 أشهر
• Enhancing sales performance for users by providing valuable guidance and support through our reseller channels.
• Resolving any pending issues or concerns faced by resellers.
• Supporting customers by any means of communication. Raising the satisfaction rating up to more than 86%.
• Enhanced client relationships by initiating valuable services and programs, leading to increased customer satisfaction ratings by 20% and an overall growth of 12% in customer base.
• Conducted client meetings to understand their needs, presented solutions, prepared quotes and followed up on customer inquiries.
• Performed weekly assessments of customer feedback and provided recommendations and solutions to meet their needs.
• Edited artists, albums, and charts on the system to ensure that the metadata were of the highest quality and met the company's standards, achieving more than 95% accuracy.
• Worked on more than 15 projects to include the entire Middle East market with all of its genres and artists, while working on the top-charting music of the region.
• Served as a reference point for the whole organization on Arabic music content.
Supervised the UK Deliveries department in the presence or absence of the team leader and manager.
•Ensured the workflow of the UK Deliveries department on a timely basis.
•Managed customer calls and complaints regarding their deliveries and found solutions for them from a supervisor position.
Conducted performance evaluations of employees to identify and categorize staff members as target achievers and non-achievers.
•Evaluated Aramex operations in the UK for the delivery department, VIP customer services, and data entry operators.
•Monitored daily functions of the call center and ensured the smooth operation of all activities, and resolved issues, if any.