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Mohammed Al Dossari, Corporate Customer Service Officer

Mohammed Al Dossari

Corporate Customer Service Officer·Banque Saudi Fransi

Saudi Arabia

Master's degree, MBA

Work experience

Total years of experience: 5 years, 0 months

Corporate Customer Service Officer

October 2022 - Present

Banque Saudi Fransi

Khobar, Saudi Arabia

October 2022 - Present

Manage corporate client accounts by handling inquiries, resolving service issues, and ensuring all banking needs are
addressed promptly and professionally.

Coordinate with internal departments to facilitate smooth processing of corporate transactions, ensuring accuracy and
compliance with bank policies.

Provide tailored financial service support to corporate customers, assisting them in selecting appropriate banking
products and services.

Monitor and follow up on client requests and complaints, ensuring timely resolution while maintaining strong
client relationships.

Prepare and maintain detailed records of customer interactions, transactions, and service requests for reporting and
auditing purposes.

Assist corporate clients with account openings, documentation requirements, and updates, ensuring all procedures are
completed efficiently.

Identify opportunities to enhance customer satisfaction by recommending process improvements and personalized
service approaches.

Collaborate with relationship managers to support clientretention strategies and strengthen long-term business partnerships.
Ensure compliance with regulatory requirements and internal policies while delivering high-quality customer service to
corporate clients.

Conduct regular follow-ups with corporate clients to assess their satisfaction levels and proactively address potential
service gaps or emerging needs.

Company industry:
Banking
Job role:
Banking

Accountant

November 2021 - October 2022

Aljomaih Holding Co.

Dammam, Saudi Arabia

November 2021 - October 2022

Prepared and recorded accurate journal entries, including adjusting, closing, and reversing entries, to ensure proper
reflection of financial transactions in the general ledger.

Maintained and monitored petty cash vouchers, ensuring all expenditures were properly documented, authorized, and
reconciled in accordance with company policies.

Assisted in the month-end and year-end closing processes by verifying account balances, reconciling discrepancies, and
supporting timely financial reporting.

Reviewed and corrected accounting entries to maintain compliance with internal controls and regulatory requirements.

Collaborated with finance team members to streamline accounting processes, improve accuracy, and reduce errors in
financial records.

Performed bank reconciliations and ensured that all cash and bank transactions were accurately recorded and aligned
with the company’s financial statements.

Assisted in preparing financial reports, budgets, and forecasts by analyzing account data and providing insights to
support management decision-making.

Ensured compliance with tax regulations by preparing necessary documents, calculating obligations, and coordinating
with auditors during periodic reviews.

Company industry:
Industrial Production
Job role:
Accounting and Auditing

Finance Intern

January 2021 - April 2021

Saline Water Conversion Corporation (SWCC)

Khobar, Saudi Arabia

January 2021 - April 2021

Assisted the finance team in preparing and analyzing financial statements, ensuring accuracy and adherence to
internal reporting standards.
Supported the processing of invoices, expense reports, and payment requests, helping maintain smooth accounts
payable and receivable operations.
Conducted research on market trends, financial data, and investment options to provide insights for budgeting and
strategic planning.
Helped reconcile bank statements and internal records to identify discrepancies and maintain accurate financial data.
Participated in month-end and quarter-end closing processes by assisting with journal entries and account reconciliations.
Assisted in preparing presentations and reports for management meetings, summarizing financial performance and
key metrics.
Collaborated with team members to streamline financial processes, improve reporting efficiency, and enhance
internal controls.
Learned and applied financial software and tools to support day-to-day accounting tasks and reporting requirements.

Company industry:
Public Administration
Job role:
Accounting and Auditing

Education

Ahlia University - Bahrain

June 2026

June 2026

Master's degree, MBA

Bahrain

GPA (point): 3.63 out of 4

GPA (point): 3.63 out of 4

Master's Thesis: The Impact of FinTech Solutions on Enhancing Financial Inclusion for Small and Medium-sized Enterprises (SMEs) in Saudi Arabia

KING FAISAL UNIVERSITY

May 2021

May 2021

Bachelor's degree, Finance

Saudi Arabia

-

Skills

creative thinking

Expert

Teamwork

Expert

Troubleshooting

Expert

Microsoft Excel

Expert

Computer Skills

Expert

Time management

Expert

COMMUNICATION SKILLS

Expert

MICROSOFT OFFICE

Expert

TEAMWORK

Expert

TROUBLESHOOTING

Expert

Self-motivation

Expert

microsoft powerpoint

Expert

team management

Intermediate

accounting

Intermediate

payroll

Beginner

BUDGETING

Intermediate

BUSINESS ANALYSIS

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

FINANCIAL ANALYSIS

Intermediate

LEADERSHIP

Intermediate

PROJECT MANAGEMENT INSTITUTE PMI METHODOLOGY

Intermediate

PROJECT RISK MANAGEMENT

Intermediate

REGULATORY COMPLIANCE

Intermediate

STRATEGIC PLANNING

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Analyzing and Visualizing Data with Microsoft Power BI
Lean Six Sigma Green Belt
PMI Professional

Training
Leen Six Sigma
BSF Academy
Mar 2025

Hobbies and interests

Traveling
Video Gaming