Mohammed AL-Johar, Account Manager

Mohammed AL-Johar

Account Manager

tabadul

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, agriculture science
Experience
18 years, 9 Months

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Work Experience

Total years of experience :18 years, 9 Months

Account Manager at tabadul
  • Saudi Arabia - Riyadh
  • My current job since November 2014

Training and qualification of the staff and suppliers of government agencies on the use of egp system also manage and solve conflicts with government agencies and assist Project Manager to solve any issues and facilitation .

Training Officer . [Samba Phone] at samba financial group (samba)
  • Saudi Arabia - Riyadh
  • December 2011 to November 2014

Training the new CSRs (customer service representative) for all the \[ Skills, Products, Systems \] to achieve highe level of quality .

Trainer in Arab National Bank ( Call Center ) at Arab National Bank .
  • Saudi Arabia - Riyadh
  • July 2005 to December 2011

Training all our representative in arab national bank ( Call Center ), to present high quality in customer service .

Education

Bachelor's degree, agriculture science
  • at King Saud University
  • February 2005

Training all our representative in arab national bank ( Call Center ) , to present high quality in customer service .

Diploma, Diploma in Networks Operation
  • at Al-Khaleej Training and Education Company
  • July 2004

Training all our representative in arab national bank ( Call Center ) , to present high quality in customer service .

Specialties & Skills

Microsoft Office
Call Center Development
Quality Center
Callcenter
Customer Service
Microsoft Office software & the Internet- Expert
 Graphic Design - Web Design - Macromedia Design
Training
Requirement analysis
Quality Assurance
Retail Banking
Business Analysis
Customer Service
Public relationship

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

High Performance Team Work (Training)
Training Institute:
The Institute of Banking
Date Attended:
May 2011
Project Management Professional (Training)
Training Institute:
KnowledgeBeam for consulting and training services
Date Attended:
April 2016
Report Writing (Training)
Training Institute:
The Institute of Banking
Date Attended:
February 2011
The Retail Banking Professional Foundation Certificate (RBPFC) (Certificate)
Date Attended:
July 2014
Six Sigma Green Belt (Training)
Training Institute:
Management Expert Training & Consulting
Date Attended:
December 2015