Quality Assurance Supervisor
Innovative Food Company
Total years of experience :11 years, 11 Months
DESIGNATION CHRONOLOGY:
• Sep 2015 - Present: Quality Control Executive
• Jan 2015 - Sep 2015: Quality Inspector
• Feb 2013 - Jan 2015: Crew
HIGHLIGHTS:
• Contributed to improvement in processes and systems that resulted in increasing the scores in the quality scorecard from 79% to 90%.
• Recognized by the parent company - Shawarmer Company for outstanding contribution and sincere efforts in developing, maintaining and improving company’s quality systems, processes and procedures.
KEY RESPONSIBILITIES AS QUALITY CONTROL EXECUTIVE AND QUALITY INSPECTOR:
Quality Control:
• Assist senior personnel in meeting objectives of the quality control department and ensure adherence with standards prescribed in the quality control and quality assurance policy of the company.
• Prepare the food safety manual, communicate vital requirements to Managers and teams across all restaurants and administer provisions outlined in the manual to prevent food spoilage and wastage.
• Monitor and regulate operations at the company’s retail food outlets to ensure compliance with food safety and quality parameters, perform process / standardization audits to verify adherence to quality procedures and initiate corrective measures in case of non-compliance.
• Conduct food safety tests using standard testing tools, assess the quality of raw materials received at various outlets and liaise directly with suppliers to regulate quality of ready-made foods / packaged foods / processed foods / raw materials.
• Analyze customer feedback and complaints regarding food quality served at retail outlets / restaurants, initiate improvements to meet statutory quality norms and ensure customer satisfaction.
• Work with external quality control and testing agencies to investigate and address issues in production of foods on a large scale for supply to company’s restaurants / retail outlets across the region.
• Inspect all areas of the restaurants including kitchen, serving platforms, cleaning area and dining rooms to ensure hygienic conditions, verify cleanliness of utensils, spoons and ladles used in cooking and oversee storage / refrigeration.
Administration and Functional Support:
• Generate MIS to outline the performance of the department, present reports to the senior management for review and note recommendations for performance improvement.
• Interact with statutory authorities to submit required paperwork, secure approvals and permits for conducting catering operations across the region in the authorized manner.
• Research and implement standard food storage, heating, refrigeration, preparation and food handling techniques, ensure that highly perishable food items reach points-of-sale in time and coordinate food safety programs at restaurants.
• Train the staff on maintenance of hygiene, sanitation and safe working practices (especially when dealing with kitchen equipment, furnace, water boilers etc.) and maintain a safe working environment.
KEY RESPONSIBILITIES AS CREW MEMBER:
• Received customers at the restaurant, presented the menu and suggested chef’s specials and exotic culinary delicacies offered by the restaurant to customers.
• Noted and keyed in orders in the internal system, communicated specific requirements to the kitchen staff and provided complimentary snacks and side dishes to promote restaurant’s offerings.
• Supervised plating activities at the service counters, ensured that food was aesthetically presented and delivered at the tables in the dining area and maintained excellent customer satisfaction.
• Refilled food containers at buffet / self-service counters at regular intervals to ensure adequate availability of food according to number of guests / customers present at a given time.
• Coordinated with staff to maintain cleanliness of kitchen platforms, service counters, utensils etc., and worked with equipment such as ovens, grills etc.
• Delivered bills at the table, gathered customer feedback using survey forms and processed customer payments at the counter; specifically supervised data entry and receipt generation for payments made electronically.
• Handled food packaging and parcels to facilitate home delivery services and provided standard accompaniments such as sauces, side dishes, herbs, napkins, straws, cups etc.
• Assisted in procuring raw materials, food supplies, packaged items, ready-made food items etc. as per the replenishment schedule and forwarded invoices to the accounting department.
• Received customer complaints pertaining to food quality, services etc. and initiated efforts to resolve complaints for customer satisfaction and retention.
KEY RESPONSIBILITIES:
• Conducted forensic lab tests to support investigations, examined paints, chemicals etc., tested samples in the laboratory and submitted reports to seniors.
• Maintained records of evidence gathered at crime scenes and deployed advanced technology to complete testing of fingerprints, blood samples, ballistics, chemicals, drugs, explosives etc. under the guidance of seniors.
• Prepared detailed notes describing the conditions at crime scenes, captured pictures from strategic angles to facilitate further investigation and handled evidence in the prescribed manner to prevent damage / contamination.
• Collected and sorted evidence / samples and documents and created digital files mentioning minute details of cases to enable the investigation process.
KEY RESPONSIBILITIES:
• Worked in collaboration with the Branch Manager to develop the annual sales plan based on forecasts, finalized sales objectives, analysed historical sales volumes and determined weekly and monthly sales targets.
• Directed the activities of various internal departments in alignment with defined KPIs and identified process deficiencies to plan and implement process improvement initiatives.
• In conjunction with the Branch Manager, developed strategic plans to boost branch revenues and meet sales targets allocated by the company, analysed business performance to highlight revision required in strategy execution.
• Provided training to the sales team to ensure excellent customer service through enhanced customer interactions and provision of comprehensive product information and assisted personnel in successfully closing deals.
• Personally liaised with premium customers of the company that included corporate clients, suggested special products from the company’s exclusive catalogue, offered customized packaging for corporate gifting orders and fulfilled high-value orders as per customers’ expectations.
• Ensured profitability objectives were satisfactorily met, calculated retail outlet / branch contribution for every quarter and discussed innovative action plans with senior personnel for improvement in business performance.
• As per staffing requirements, on-boarded competent personnel, provided job-specific training, ensured KRAs were satisfactorily met and incentivized performance to retain high-performing personnel.
• Administered activities at the branch’s checkout points, established robust POS systems to record daily sales and displayed products at cash wraps and checkout counters to boost sales using visual merchandising techniques.
• Designed and implemented marketing campaigns and promotion schemes to maximize revenues, increased brand visibility and generated brand awareness in emerging markets.
• Managed in-store displays and marketing to promote products, finalized product displays and supported the efforts of the sales staff to upsell.
كيمياء غذائية