Business Applications Manager
Red Sea Gateway Terminal
مجموع سنوات الخبرة :19 years, 4 أشهر
• Setting ICT strategy, goals and objectives for the company to meet and support the company plans and objectives and ensuring proper alignment and integration of these systems with the company overall strategy
• Planning and supervising the implementation of all ICT systems and applications
• Assess new technologies to determine potential value to the company based on benchmarks and best practices
• Develop business cases with required justifications and cost-benefit analysis for the sake of management persuasion and effective decision making
• Developing and maintaining ICT policies and procedures according to best practices and world class standards
• Managing & planning department’s resources and manpower requirements
• Manage, negotiate and administer vendors, service providers and consultants
• Plan and control ICT OPEX and CAPEX budget & expenditure
• Prepare and maintain ICT internal and external reports for top management
Key Highlights
• Setting up the architecture for RSGT systems including technologies, solutions and their integration
• Upgrading RSGT ERP system to the latest stable version
• Maintaining RSGT core operations system (NAVIS N4) by managing down-times, patching, scheduled maintenance and customization to ensure smooth 24/7 operation with no interruption
• Reimplementing Microsoft Dynamics CRM to handle customers requests and complaints
• Setting up the infrastructure for streamlining integration between RSGT and third parties. This includes Talend as Enterprise Service Bus “ESB” and API gateway
• Leading the transformation of paper-less communication between RSGT and third parties by automating messages exchange with seamless integration with RSGT systems
• Integrating RSGT Billing system with “fasah.sa” payment gateway
• Migrating functionalities from 3rd party/in-house applications to RSGT core systems
• Increasing RSGT front-desk system efficiency by reducing the time required per transaction
• Help developing Smart Gate for trucks picking-up or dropping off containers with minimal interaction with RSGT staff utilizing OCR technologies, NAVIS N4 APIs and Enterprise Service Bus
• Implementation of NAVIS Business Intelligence solution to enable business users to generate their own reports with minimal support from ICT team
• Handling two main offices and five remote sites ICT services delivery and ensuring optimal performance
• Supervising the setup of a new site and insuring fully functional infrastructure is deployed to allow users to fully access Business network, Business Applications and ICT SS services
• Setting up outsourcing strategy and leading an outsourcing contract for ICT SS Service Desk and On-Site Support
• Providing senior management with regular performance reports for all ICT-SS services provided
• Preparing services bills to senior management for services obtained from ICT SS
• Collecting departments demands and helping them budgeting for ICT projects (CAPEX) and operations (OPEX)
• Handling internal customer issues and complaints ensuring best service possible is delivered by ICT SS team
Key Highlights
• Developing Ma’aden ICT Shared Services Policies, Procedures and Process for Incident Management based to ITIL
• Heading new PC leasing contract and a new agreement with Dassault Systems while ensuring better benefits to Ma’aden and reducing cost
• Developing ICT SS CRM & Admin (Central and West) Budget (CAPEX & OPEX)
• Leading the installation of Microwave connection, for two remote, rather than V-Sat connection which has reduced cost by 40% and increased bandwidth by 500%
• Spearheading all aspects of project management for developing business applications including ERP (Oracle EBS), mining information systems and other applications
• Planning and coordinating project deliverables and ensuring that project goals are accomplished in accordance with outlined priorities, time requirements and funding conditions
• Identifying opportunities for adding value to existing business procedures and supervising rollouts for new systems/application
• Supervising various Oracle EBS projects from requirement gathering and analysis to final delivery, stakeholder engagement and risk management
• Playing a key role in governance and control over IT business application and software licensing
• Establishing and managing milestones, developing procedures as well as recommending process modifications for meeting timeline, material and cost objectives
• Supervising R&D activities, identifying new technologies to be utilised and leading business change management initiatives
• Maintaining strong relationships with multiple senior stakeholders and business representatives while providing inputs to issues and risks from a change management perspective
• Developing and leading multi-skilled team to ensure timely delivery of the projects and organising well-structured training programs to enhance skill sets of team members
Key Highlights
• Successfully implemented daily management system which is part of Ma’aden business system
• Planned and implemented service desk serving Ma’aden Gold and its mining sites
• Introduced time and attendance system which would be integrated with the ERP system
• Designed and implemented management dashboards and flash reports
• Managed enhancement projects for mining information system (Ventyx-ABB IMS)
• Implemented disaster recovery solution for business critical applications
• Managed project for implementing centralised service desk for serving Ma’aden − transformed IT operations into shared service concept
• Managed technical aspect of projects for implementing mining information system to improve existing business procedures
• Involved in understanding, analysing and scoping business requirements for new systems, technologies and applications
• Kept abreast of the latest technological changes, evaluated existing technologies and supervised rollouts for new systems/applications
• Planned and coordinated for the project, kept project plan up to date and implemented project development plans within preset budgets and deadlines
• Defined team structure and ensured overall quality of work/output of the team while contributing to continual improvement of systems and standards
Key Highlights
• Led and supervised key projects for developing applications using Microsoft Technologies
• Managed Microsoft SQL Server Databases − tuning, backup, security and deployment
• Represented Ma’aden Gold at ETGAN initiative with the aim to converge Ma’aden into a world-class minerals enterprise
• Played a key role in end-to-end development of the applications from requirement analysis to system study, designing, coding, testing and debugging
• Effectively liaised with clients to understand requirements, and provided technical inputs and solutions for developing the required product
• Mentored and coached team members while monitoring their work progress with proper scheduling and tracking as part of team management
• Analysed third party tools and technologies to be utilised within the country and MEA-Cluster
Key Highlights
• Developed Web-based, Windows-based applications and SharePoint-based applications using ASP.Net, C# and SharePoint Object Model.
• Implemented MS-SharePoint for presentation sites (Intranet) & document management system
• Developed a HelpDesk application to automate submission of requests with dynamic approval route, mechanism for dispatching work orders and user acceptance
• Developed workflows using Nintex & customised Nintex forms to adapt application requirements.
• Automated IT quantum statements to produce details of the utilised IT services and deliver it automatically to the financial person every month
• Automated telephone usage charges - introduced statement for each department indicating their telephone usage along with cost
• Automated importing data from/to other systems & applications using MS-SQL Server 2000 DTS
• Implemented CMDB (EasyCMDB) with a MEA-Cluster concept − utilised CI management, change management and incident management
• Significantly contributed to developing applications including systems analysis, technical support and implementation using various technologies
• Conceptualised and presented ideas for system improvement and customised software applications as per requirement
• Executed responsibilities to create new features and test their functionality to increase efficiency
Key Highlights
• Implemented MS-SharePoint 2007 as official documents repository and main collaboration suite
• Integrated Business Objects with SharePoint portal to enable all users to access reports
• Organised training sessions and provided high quality training to key users
• Optimised performance of Business Objects Universes
• Designed and developed website components based on Microsoft Commerce Server 2007
• Integrated Microsoft Commerce Server 2007 based application with the following systems:
o ERP system (JD Edwards), Customer Relationship Management system (Microsoft CRM 3.0), Shipping Company (Aramex), Payment Gateway (MasterCard) and some internal service oriented applications using Microsoft BizTalk Server 2006
• Initiated shared development environment using Microsoft Team Foundation Server 2005
• Analysed requirements for using Microsoft Dynamics Nav as an ERP system and integrated it as the ERP system instead of JD Edwards.
• Developed and maintained software applications using Oracle Developer Suite - wrote database-level procedures, functions and triggers
• Designed and developed reports using Oracle Reports Builder and Actuate Reporting Tool.
• Deployed JSP-based application (IBM Maximo) on BEA Application Server
Bachelor Degree in Computer Science University of Jordan in Amman, Jordan. Graduated at February 2004
