Store Manager
Majid Al Futtaim Fashion
Total years of experience :15 years, 2 Months
Full responsibility and accountability for lives and results through meaningful and measurable goals that support in achieving my and team vision .
•Removes roadblocks to then hold the store team accountable for results develops people through their vision and goals, straight talk and intentional listening
•Owns strategy to build and accelerate my team pipeline
•Passionately leads and educates on the retail floor and sets the standard for greatness around product education and sell through.
•Leads and coaches the store team by incorporating store operating principles into the daily business
•Leads with yoga at the core of the business with an emphasis on strong relationship building and giving without expecting within the community
•Fully accountable for the success of the business, working with others to produce and achieve the best results
•Produces results that meet or exceed company goals by managing the store P&L and quarterly and yearly sales contribution.
S.STORE MANAGER (November 2016- Present)
LULULEMON ATHLETICA, Mall Of The Emirates, MAJID AL FUTAIM L.L.C
As a store manager my role is managing the retail floor and work directly with the brand Manager to support the general store operations and functions. Communicating openly and authentically so the team can hear and take action. Lead through the related practices of leading self and leading others.
Achieve or exceed store sales plans. Manage and enforce KPI for the store. Develop and enforce tools and processes to deliver a constant excellent level of service to customer throughout the years. Support, coach, training and motivation the team. Ensuring the store is merchandised visually to standards of the Brand. Monitoring stock levels and managing stock transfer. Managing special offers, promotions, sales and discounts..
Create an outstanding store environment where the Customer enjoys shopping and the associate enjoys working.
Hire outstanding individuals in every position and provide the training and development to make each associate successful in serving the customer and performing their duties in the store.
Communicate and effectively manage all Company programs and store activities.
Ensure a premier level of internal and external customer service.
Create a positive working environment for all store associates by valuing and encouraging diversity, mutual respect, and teamwork.
Achieve sales, shrinkage, expense, and profit goals.
Ensure that total store operations are carried out in accordance with established standards, policies, and procedures.
Execute and maintain merchandise presentation and housekeeping standards in all areas.
Direct loss prevention and safety activities to protect company assets and ensure the safety and security of associates and customers.
Ensure that the store is adequately staffed with qualified individuals at all times.
Ensure that all associates receive effective training and continual feedback through coaching, counseling, and recognition.
Provide ongoing performance management for all associates, and invite associate comments and interaction.
Identify and develop associates for promotional opportunities and future assignments to meet current and future business needs.
Represent the Company and the store in the local community, and create an ongoing mutually beneficial civic relationship.
Perform other duties as may be assigned.
Fashion Visual Merchandiser Manager (July 2012-Present)
Mudo City, DXB MALL, Asadel General Trading LLC
Responsible of daily visual requirements of the store, visual changes, mannequins, POP replacements, daily sales analysis, stock replenishment.
Keeping at all times the highest standard in visual merchandising by closely following/implementing brand standards, requirements and market trend.
Preparing floor mapping when season changes occurs, according to item availability. Making sure that space is utilized efficiently.
Suggesting price alignments and changes according to sale analysis.
Conducting market study, and competitors visit in order to stay up to date with fashion market fluctuations and changes.
Working closely with Store Management in order to maximize sales.
Giving feedbacks to higher management in regards of trends, sales, stock availability.
Training staff on merchandising techniques and standards, thus keeping the store at all times neet and clean
Fashion Visual Manager (March 2010-June 2012)
American Eagle, UAE, MH Alshaya LLC
Overseeing and supervising all visual merchandising related aspects of 5 stores under American Eagle brand, from which one in Lebanon.
Strategically organizing and scheduling seasonal changes and various promotions according to brand standards and guidelines.
Managing various marketing campaigns and promotions in order to create brand awareness in the market.
Working closely with operations managers and store managers in order to maximize sales and put the brand an edge above the competitors.
Providing training modules for store level merchandisers.Keeping a strong and lucrative relationship with all store level staff, in order to guarantee the high standard of visual merchandising.
Responsible of preopening setup of all stores under area of management.
Constantly studying market trend and competitors activity and communicating through various reports and feedback analysis charts with higher management,
Department Supervisor (June 2008-April 2009)
Debenhams, MOE-DXB MALL, MH Alshaya LLC
Responsible of supervising a number of 12 staff under the department.Preparing weekly schedules and daily work plan, ensuring the efficiency of each individual. Providing training and support at all times to staff under supervision, closely monitoring and improving their performance. Ensuring that the department reaches and exceeds targets and budgets. Working closely with management by following up with sales achievements on daily basis. Ensuring customer satisfaction by applying highest standard in customer service. Working closely with Visual Merchandiser in order to fully use and maximize sales space. Ensuring that pricing and visual POP provides clear information to the customers. Reporting daily/weekly/monthly achievements with higher management and discussing them in order to ensure target achievement.
Education and Proficiency: High School Diploma/Certificate: Dubai National School UAE promotion class2005
