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Mohammed Arman, IT personnel and Office Administration

Mohammed Arman

IT personnel and Office Administration·Bangladesh Embassy in Kuwait

Kuwait

Bachelor's degree, Information Technology And Computer Science

Work experience

Total years of experience: 10 years, 5 months

IT personnel and Office Administration

March 2021 - Present

Bangladesh Embassy in Kuwait

Al Ahmadi, Kuwait

March 2021 - Present

Company industry:
Public Administration

ADMINISTRATIVE & IT SUPPORT SPECIALIST

March 2021 - March 2026

Bangladesh Embassy,

Sabah as Salim, Kuwait

March 2021 - March 2026

Served as the sole IT and administrative professional responsible for the embassys full technology and operational infrastructure.

• Resolved 50+ hardware and software issues monthly, maintaining uninterrupted daily operations across all departments.
• Administered 5 production servers — handling monitoring, scheduled backups, disaster recovery, and performance maintenance.
• Managed end-to-end network infrastructure including internet connectivity, firewall configuration, printer management, and CCTV surveillance systems.
• Coordinated IT procurement: sourced equipment, evaluated vendors, and managed the full purchase-to-deployment lifecycle.
• Maintained and updated the official embassy website and related digital systems.
• Supported the deployment of national-level systems: NID platform, biometric e-passport system, birth registration system, and consular payment software.
• Processed visa applications and birth registration requests with accuracy and compliance.
• Provided technical and logistical support during embassy events, official delegations, and government functions.
• Operated within a high-security, multi-department government environment requiring confidentiality and precision.

Company industry:
Public Administration

IT Specialist & Consular Assistant

January 2021 - January 2026

Bangladesh Embassy,

Al Kuwait, Kuwait

January 2021 - January 2026

• IT Helpdesk Operations: Managed 50+ hardware and software incidents per month across all embassy departments,
achieving 100% uptime with zero unplanned downtime over the entire 5-year tenure — the primary reliability benchmark
for a diplomatic mission handling sensitive consular data.
• Server Administration: Administered 5 production servers, executing regular health checks, preventive maintenance, and
scheduled backup/recovery cycles; no data loss events recorded during tenure.
• Network & Infrastructure: Designed and managed the full embassy network environment — internet connectivity, firewall,
CCTV, printers, and peripheral devices — for a secure multi-department facility serving diplomatic and consular operations.
• Government System Rollouts: Led deployment of the National ID (NID) system, biometric e-passport platform, and
consular payment software: scoped infrastructure requirements, configured servers and network, deployed and tested
devices end-to-end.
• User & Endpoint Management: Provisioned and maintained user accounts, email configurations, and workstation setups
for all staff; reduced onboarding time by establishing standardized endpoint configuration procedures.
• End-User Training: Designed and delivered IT training for non-technical embassy staff on the NID, e-passport, and consular
service systems, reducing repeat helpdesk requests by an estimated 30-40% within the first quarter post-deployment.
• Website & Remote Support: Maintained official embassy website and provided remote connectivity support to off-site
staff alongside on-site helpdesk services.
• IT Procurement & Asset Management: Streamlined IT procurement processes, managed vendor relationships, and tracked
hardware inventory across departments to ensure timely equipment replacement and cost control.
• Consular & Administrative Support: Processed visa applications and birth certificate registration requests with full
compliance with embassy procedures; provided technical and logistical support for ministerial visits and diplomatic
delegations.

Company industry:
Public Administration

IT SUPPORT & TELEMARKETING SPECIALIST

August 2018 - February 2021

NVS Soft Kuwait (Ooredoo & STC)

Al Kuwait, Kuwait

August 2018 - February 2021

Provided technical support and customer service operations for two of Kuwaits leading telecom providers.

• Assisted customers in diagnosing and resolving IT-related issues, delivering first-call resolution where possible.
• Supported the configuration of internet services, VoIP systems, and related network solutions.
• Managed high volumes of inbound and outbound service calls while maintaining quality and professionalism.
• Maintained structured documentation of recurring issues, contributing to a shared knowledge base that improved team response times.

Company industry:
Telecommunications

IT Support & Telemarketing Representative

January 2018 - January 2021

NVS Soft Kuwait (Ooredoo & STC)

Al Kuwait, Kuwait Hybrid

January 2018 - January 2021

• Technical Support: Delivered first-line IT support to telecom customers, resolving hardware, software,
internet, and VoIP configuration issues efficiently across inbound and outbound service channels.
• Network Configuration Support: Assisted customers with internet and VoIP setup, reducing escalation rates
by providing accurate, step-by-step configuration guidance.
• Knowledge Base Management: Developed and maintained a documented repository of recurring issues and
resolutions, reducing average handling time and improving team response consistency.

Company industry:
Telecommunications

IT SUPPORT & DOCUMENT CONTROLLER

November 2017 - July 2018

SYNOHYDRO (SHC-COPRI JV),

Al Kuwait, Kuwait

November 2017 - July 2018

Supported IT and administrative functions within a large-scale infrastructure construction project environment.

• Diagnosed and resolved hardware, software, printer, and connectivity issues for project staff.
• Maintained accurate system documentation and supported daily IT operations.
• Coordinated with project teams and external contractors to ensure workflow continuity.
• Managed access control: issued gate passes for personnel and vehicles in collaboration with the safety team.
• Maintained attendance tracking software for the safety department.
• Assisted in preparing departmental reports and administrative documentation.

Company industry:
Administration Support Services

IT Support & Document Controller

November 2017 - January 2018

SINOHYDRO (SHC-COPRI JV),

Al Kuwait, Kuwait

November 2017 - January 2018

• Hardware & Software Support: Diagnosed and resolved technical faults across desktops, printers, and
connectivity systems, ensuring minimal disruption to project operations.
• Document Control & Reporting: Maintained and organized project IT documentation, generated departmental
reports, and supported cross-functional teams to ensure workflow accuracy and compliance.
• Access & Attendance Systems: Coordinated employee and vehicle gate pass issuance in collaboration with
the safety team; administered attendance tracking software for the safety department.

Company industry:
Project & Construction Planning

TELEMARKETING AGENT

July 2017 - October 2017

FASTtelco,

Al Kuwait, Kuwait

July 2017 - October 2017

Customer Support: Handled inbound and outbound
customer calls
Issue Resolution: Addressed complaints and ensured
proper follow-up
Communication: Maintained clear and professional
interaction with customers

Company industry:
Telecommunications

Telemarketing Agent

January 2017 - October 2017

FASTtelco,

Al Kuwait, Kuwait Hybrid

January 2017 - October 2017

• Customer Engagement: Handled inbound and outbound customer calls for telecom services, resolving
complaints and ensuring professional follow-up to maintain high satisfaction standards.

Company industry:
Telecommunications

IT INSTRUCTOR & IT SUPPORT SPECIALIST

May 2016 - June 2017

International Institute of Computer Science and Administration (ICSA),

Al Kuwait, Kuwait

May 2016 - June 2017

Combined technical support with active training and education delivery in an academic institution.

• Troubleshot and resolved desktop, laptop, printer, software, and network issues for staff and students.
• Performed system maintenance including repairs, backups, and recovery procedures to protect institutional data.
• Configured and supported applications used across daily academic operations.
• Delivered training sessions on IT fundamentals, office applications, and basic English to students and newly joined tutors.
• Prepared monthly technical and student reports in both English and Arabic.
• Supported digital literacy seminars and technology awareness webinars.

Company industry:
Higher Education

IT Instructor & IT Support Specialist

January 2016 - January 2017

International Institute of Computer Science (ICSA),

Al Kuwait, Kuwait

January 2016 - January 2017

• Technical Support & Maintenance: Troubleshot and resolved issues across desktops, laptops, printers, and
network infrastructure; performed system repair, backup, and recovery to protect institutional data.
• Training Delivery: Conducted instructor-led sessions covering IT fundamentals, MS Office applications, and
basic English for students and newly on boarded tutors, raising digital competency across the institution.
• Bilingual Reporting: Prepared monthly technical and student progress reports in both English and Arabic,
supporting management decision-making and regulatory compliance.
• Digital Awareness Initiatives: Organized and delivered technology seminars and webinars to promote digital
literacy among students and the wider community.

Company industry:
IT Services

Education

Arab Open University

July 2021

July 2021

Bachelor's degree, Information Technology And Computer Science

Kuwait

Arab Open University - Kuwait

April 2021

April 2021

Bachelor's degree, Information Technology And Computer Science

Kuwait

GPA (rating): Good

GPA (rating): Good

Arab Open University

January 2021

January 2021

Bachelor's degree, Information Technology And Computer Science

Kuwait

Integrated Indian School

March 2016

March 2016

High school or equivalent, Computer And Mathematical Sciences

Kuwait

Integrated Indian School

January 2016

January 2016

High school or equivalent, Science

Kuwait

Skills

COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER SCIENCE
Intermediate
COMPUTER SCIENCE
Intermediate
DISASTER RECOVERY
Intermediate
DISASTER RECOVERY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
LIVE EVENT SUPPORT
Intermediate
LIVE EVENT SUPPORT
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
REGISTRATION
Intermediate
REGISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
SERVER ADMINISTRATION
Intermediate
VENDOR MANAGEMENT
Intermediate
VENDOR MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Expert

Bengali

Expert

Hindi

Expert

Training and Certifications

Certifications
Computer Systems Servicing NC II
Technical Education And Skills Development Authority (TESDA)
May 2017
Show credentials
TESDA IT Specialist (NC II) Google Ads Cybersecurity Tools & Cyberattacks

Hobbies and interests

Badminton

* Qualified for Nationals at IKEN SCIENTIFICA (2012) * Winner at CBSE Quiz competition (2010-2011) * Outstanding Academic Performance by Spectrum (2015) * Best Sportsman of the year (2014) * Winner of Essay writing competition by IMWA( (EDUMEET 2014) * Qualified for National Genius Search Examination (NGSE) * Participated and qualified in Kuwait Hackathon (2019)